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Detecting the migration of mobile service customers using fuzzy clustering
16 references·6 citing·48 second hop
Detecting the migration of mobile service customers using fuzzy clustering (2014)Detecting the migration of mobile service…Customer value anticipation, customer satisfaction and loyalty: An empirical examination (2010)Customer value anticipation, …Choice Models and Customer Relationship Management (2005)Choice Models and Customer Re…"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)"Migrating" to New Service Pr…The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration (2003)The Impact of Customer Relati…An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)An LTV model and customer seg…The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France (2001)The impact of switching costs…Modeling customer relationships as Markov chains (2000)Modeling customer relationshi…Switching Processes in Customer Relationships (1999)Switching Processes in Custom…Customer lifetime value: Marketing models and applications (1998)Customer lifetime value: Mark…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Market Segmentation: Conceptual and Methodological Foundations (1997)Market Segmentation: Conceptu…Customer lifetime valuation to support marketing decision making (1997)Customer lifetime valuation t…Fuzzy sets (1996)Fuzzy setsCustomer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Issues and Advances in Segmentation Research (1978)Issues and Advances in Segmen…Fuzzy sets (1965)Fuzzy setsOptimizing Customer Retention in the Telecom Industry: A Fuzzy-Based Churn Modeling with Usage Data (2024)Optimizing Customer Retention…An Extended RFM Model for Customer Behaviour and Demographic Analysis in Retail Industry (2023)An Extended RFM Model for Cus…Churn Management in Telecommunications: Hybrid Approach Using Cluster Analysis and Decision Trees (2021)Churn Management in Telecommu…A literature review of the current applications of machine learning and their practical implications (2020)A literature review of the cu…Customer Behavior Mining Framework (CBMF) using clustering and classification techniques (2018)Customer Behavior Mining Fram…A customer segmentation framework for targeted marketing in telecommunication (2017)A customer segmentation frame…Product Differentiation and Market Segmentation as Alternative Marketing Strategies (1956)An Information Processing Theory of Consumer Choice (1979)A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Means-End Chain Model Based on Consumer Categorization Processes (1982)Understanding Heterogeneous Preferences in Random Utility Models: A Latent Class Approach (2002)Advances in Consumer Research (2025)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting (2003)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Principles of Marketing (1972)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)The Commitment-Trust Theory of Relationship Marketing (1994)A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy (2004)Valuing Customers (2004)Creating Enduring Customer Value (2016)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Measuring Marketing Productivity: Current Knowledge and Future Directions (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)On the Evaluation of Structural Equation Models (1988)Alternative Ways of Assessing Model Fit (1992)Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework (2006)The Positive and Negative Effects of Switching Costs on Relational Outcomes (2007)Remanufacturing for the Circular Economy: An Examination of Consumer Switching Behavior (2016)Discrete Choice Methods with Simulation (2001)Can socio-demographics still play a role in profiling green consumers? A review of the evidence and an empirical investigation (2003)Testing measurement invariance of composites using partial least squares (2016)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field (2010)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
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References

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  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
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  • 2000Modeling customer relationships as Markov chains346 cited
  • 1999

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Switching Processes in Customer Relationships
314 cited
  • 2005Choice Models and Customer Relationship Management178 cited
  • Cited by

    • 2023An Extended RFM Model for Customer Behaviour and Demographic Analysis in Retail Industry30 cited
    • 2018Customer Behavior Mining Framework (CBMF) using clustering and classification techniques29 cited
    • 2021Churn Management in Telecommunications: Hybrid Approach Using Cluster Analysis and Decision Trees25 cited
    • 2024Optimizing Customer Retention in the Telecom Industry: A Fuzzy-Based Churn Modeling with Usage Data20 cited
    • 2020A literature review of the current applications of machine learning and their practical implications18 cited
    • 2017A customer segmentation framework for targeted marketing in telecommunication11 cited