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Editorial: public service quality — between everything and nothing?
6 references·0 citing·16 second hop
Editorial: public service quality — between everything and nothing? (2009)Editorial: public service quality — betwe…Reassessment of the Application of TQM in the Public Sector (2008)Reassessment of the Applicati…Motivation in Public Management (2008)Motivation in Public Manageme…Making quality sustainable: co-design, co-decide, co-produce and co-evaluate (2006)Making quality sustainable: c…Improving the Quality of East and West European Public Services (2005)Improving the Quality of East…The Rhetoric and Reality of Total Quality Management (1998)The Rhetoric and Reality of T…If planning is everything, maybe it's nothing (1973)If planning is everything, ma…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination (2003)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Rhetorical Strategies of Legitimacy (2005)The Study of Administration (1887)Images of Organization (1986)Service management and marketing: managing the moments of truth in service competition (1990)La qualité du service public : tout ou rien ? Éditorial (2009)Forecasting and Planning: An Evaluation (1981)Soft Spaces, Fuzzy Boundaries, and Metagovernance: The New Spatial Planning in the Thames Gateway (2008)Building up resilience in cities worldwide – Rotterdam as participant in the 100 Resilient Cities Programme (2016)Back to the Future? Performance‐Related Pay, Empirical Research, and the Perils of Persistence (2008)GOVERNMENT CALLING: PUBLIC SERVICE MOTIVATION AS AN ELEMENT IN SELECTING GOVERNMENT AS AN EMPLOYER OF CHOICE (2008)Transformational Leadership and Public Service Motivation: Driving Individual and Organizational Performance (2010)
this work references cited by second hop

References

  • 1998The Rhetoric and Reality of Total Quality Management909 cited
  • 1973If planning is everything, maybe it's nothing582 cited
  • 2008Motivation in Public Management480 cited
  • 2005Improving the Quality of East and West European Public Services17 cited
  • 2006Making quality sustainable: co-design, co-decide, co-produce and co-evaluate11 cited
  • 2008Reassessment of the Application of TQM in the Public Sector9 cited

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