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Paratransit Service in Indonesia: User Satisfaction and Future Choice
16 references·15 citing·34 second hop
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References

  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1995Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework588 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 1995Best practice for customer satisfaction in manufacturing firms301 cited
  • 2003Cities on the move: a World Bank urban transport strategy review271 cited
  • 2017Transportation for Livable Cities233 cited
  • 2000Transportation for livable cities174 cited
  • 2005Review of Urban Transportation in India162 cited
  • 2003A Guidebook for Developing a Transit Performance-Measurement System158 cited
  • 2003Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area145 cited
  • 2006SAFETY AND SECURITY IMPROVEMENT IN PUBLIC TRANSPORTATION BASED ON PUBLIC PERCEPTION IN DEVELOPING COUNTRIES124 cited
  • 2005THE CHARACTERISTICS OF PARATRANSIT AND NON-MOTORIZED TRANSPORT IN BANDUNG, INDONESIA62 cited

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1987
Bus Services: Reducing Costs, Raising Standards
54 cited
  • 1998A handbook: Using market segmentation to increase transit ridership42 cited
  • Cited by

    • 2013Interurban bus service quality from the users' viewpoint32 cited
    • 2022The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia22 cited
    • 2018Investigating perception of captive and choice riders for formulating service standards of ordinary and premium buses in Indian cities22 cited
    • 2023Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach22 cited
    • 2021Address points of landmarks and paratransit services as a credible reference database for geocoding19 cited
    • 2022An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia18 cited
    • 2018Identifying Important Features of Paratransit Modes in Sylhet City, Bangladesh: A Case Study Based on Travelers Perception17 cited
    • 2017Comparison of Traditional and Emerging Paratransit Services in Indian Metropolises with Dissimilar Service Delivery Structures14 cited
    • 2016Fixed‐route taxi system: route network design and fleet size minimization problems14 cited
    • 2022Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries13 cited
    • 2017Drivers of transit service loyalty considering heterogeneity between user segments12 cited
    • 2025How does transport scarcity affect the everyday lives of women? Herstories of daily mobility in Santiago de Cuba8 cited
    • 2015Service Quality Attributes for Public Transportation in Indonesian Cities8 cited
    • 2025Transport quality and user perception: Effect of bus station hedonic quality on student trip behavior4 cited
    • 2021Mode Shifting Probability of Working People to Angkot: Is there Any Hope for Angkot to Survive in Bandung City?4 cited