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Cultural consumption, interactive sociality, and the museum

16 references·16 citing·45 second hopsampled

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References

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1974Consumer Socialization961 cited
2016The Museum Experience935 cited

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2002

Grounded Theory: A Practical Guide for Management, Business and Market Researchers

924 cited

Cited by

2014Keeping your audience: Presenting a visitor engagement scale296 cited
2021The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective186 cited
2020The impact of interactive technologies on the social experience: An empirical study in a cultural tourism context105 cited
2020Role of generativity on tourists’ experience expectation, motivation and visit intention in museums103 cited
2021Digitalization in the cultural industry: evidence from Italian museums99 cited
2017Customer experience design: a case study in the cultural sector83 cited
2016An exploration of CSR development in heritage tourism76 cited
2023Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores62 cited
2022Impact of generativity on museum visitors' engagement, experience, and psychological well-being53 cited
2020Residents’social dilemma in sustainable heritage tourism: the role of social emotion, efficacy beliefs and temporal concerns53 cited
2016Action at the exhibit face: video and the analysis of social interaction in museums and galleries51 cited
2015Understanding the social value and well-being benefits created by museums: A case for social return on investment methodology44 cited
2023Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy44 cited
2019Managing edutainment and perceived authenticity of museum visitor experience: insights from qualitative study43 cited
2022Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector43 cited
2020A Shoe Is a Shoe Is a Shoe: Interpersonalization and Meaning-making in Museums – Research Findings and Design Implications42 cited