Role Stress, Emotional Exhaustion, and Turnover Intentions: Does Organizational Tenure in Hotels Matter?

Abstract

The purpose of the present study was to investigate organizational tenure as a moderator of the relationships between role stress (role conflict and role ambiguity) and emotional exhaustion and turnover intentions. Data were gathered from a sample of full-time frontline hotel employees in Northern Cyprus to test the previously mentioned relationships. Results of hierarchical moderated regression analysis demonstrated that the positive effects of role conflict and emotional exhaustion on turnover intentions were weaker among frontline employees with longer tenure. Contrary to the study predictions, the results did not provide any empirical support for the rest of the relationships. Implications of the findings and directions for future research are presented in the study.

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