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The effect of shipping fee structure on consumers’ online evaluations and choice · Study

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ArticleThe effect of shipping fee structure on consumers’ online evaluations and choice

Nevena T. Koukova2011

Article2011

The effect of shipping fee structure on consumers’ online evaluations and choice

Nevena T. Koukova · Joydeep Srivastava · Martina Steul‐Fischer

69 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Consumer Market Behavior and Pricing Consumer Behavior and Marketing Influence Decision-Making and Behavioral Economics

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References

1979Prospect Theory: An Analysis of Decision under Risk 1988Prospect theory: An analysis of decision under risk 2000Fairness as a Constraint on Profit Seeking: Entitlements in the Market 1986Norm theory: Comparing reality to its alternatives.1984Consumer Reactions to Product Failure: An Attributional Approach 1999Perceptions of Price Unfairness: Antecedents and Consequences 2000Attributional Thoughts about Consumer Behavior 1999Preference reversals between joint and separate evaluations of options: A review and theoretical analysis.

Cited by

2022How Positive and Negative Electronic Word of Mouth (eWOM) Affects Customers’ Intention to Use Social Commerce? A Dual-Stage Multi Group-SEM and ANN Analysis 2021Increasing Consumers’ Purchase Intentions Toward Fair-Trade Products Through Partitioned Pricing 2019The effect of threshold free shipping policies on online shoppers' willingness to pay for shipping 2016Partitioned pricing: review of the literature and directions for further research 2019Is it always advantageous to add-on item recommendation service with a contingent free shipping policy in platform retailing?

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Details

Year2011

Typearticle

Published2011-08-20

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations69

Files0 public / 0

ShelfConsumer Market Behavior and Pricing

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doi10.1007/s11747-011-0281-2

openalex_workW2010338984

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2015Threshold free shipping policies for internet shoppers

2022Restoring the buyer–seller relationship through online return shipping: The role of return shipping method and return shipping fee

2022The Journal of the Academy of Marketing Science at 50: A historical analysis