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Do Product and Consumer Characteristics Affect the Relationship Between Online Experience and Customer Satisfaction?
16 references·1 citing·43 second hop
Do Product and Consumer Characteristics Affect the Relationship Between Online Experience and Customer Satisfaction? (2005)Do Product and Consumer Characteristics A…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store (2002)Technology and the Customer I…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Cross-category effects of induced arousal and pleasure on the internet shopping experience (2002)Cross-category effects of ind…Strategy and the Internet. (2001)Strategy and the Internet.Shopping Online for Freedom, Control, and Fun (2001)Shopping Online for Freedom, …Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…The Internet Shopper (1999)The Internet ShopperExploring Differences in Males' and Females' Processing Strategies (1991)Exploring Differences in Male…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…External Search Effort: An Investigation Across Several Product Categories (1987)External Search Effort: An In…Consumer Search: An Extended Framework (1986)Consumer Search: An Extended …The Effects of Product Class Knowledge on Information Search Behavior (1985)The Effects of Product Class …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…THE EFFECT OF BRAND EXPERIENCE ON BRAND TRUST AND BRAND LOYALTY (2018)THE EFFECT OF BRAND EXPERIENC…The Theory of Buyer Behavior (1971)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Measuring the Involvement Construct (1985)E‐satisfaction and e‐loyalty: A contingency framework (2003)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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References

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774 cited
  • 2002Cross-category effects of induced arousal and pleasure on the internet shopping experience689 cited
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    • 2018THE EFFECT OF BRAND EXPERIENCE ON BRAND TRUST AND BRAND LOYALTY12 cited