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Consumer behavior in the Italian mobile telecommunication market
16 references·16 citing·35 second hopsampled
Consumer behavior in the Italian mobile telecommunication market (2007)Consumer behavior in the Italian mobile t…A First Course in Factor Analysis (2013)A First Course in Factor Anal…Social Research Methods: Qualitative and Quantitative Approaches (2012)Social Research Methods: Qual…SAGE Handbook of Mixed Methods in Social & Behavioral Research (2010)SAGE Handbook of Mixed Method…Multiple Factor Analysis (2007)Multiple Factor AnalysisThe effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…Social Research Methods: Qualitative and Quantitative Approaches (2002)Social Research Methods: Qual…Market Segmentation: Conceptual and Methodological Foundations (1997)Market Segmentation: Conceptu…Focus Groups (1996)Focus GroupsA First Course in Factor Analysis (1993)A First Course in Factor Anal…A Social Psychologist Discovers Chicago Sociology (1989)A Social Psychologist Discove…The Research Act: A Theoretical Introduction to Sociological Methods (1979)The Research Act: A Theoretic…The Social Desirability Variable in Personality Assessment and Research. (1959)The Social Desirability Varia…The Social Desirability Variable in Personality Assessment and Research (1958)The Social Desirability Varia…The Presentation of Self in Everyday Life. (1956)The Presentation of Self in E…Product Differentiation and Market Segmentation as Alternative Marketing Strategies (1956)Product Differentiation and M…Multiple factor analysis. (1948)Multiple factor analysis.Market segmentation using high-dimensional sparse consumers data (2019)Market segmentation using hig…The effects of service quality on internet service provider customers’ behaviour (2016)The effects of service qualit…Lifestyles, innovation attributes, and teachers' adoption of game-based learning: Comparing non-adopters with early adopters, adopters and likely adopters in Taiwan (2016)Lifestyles, innovation attrib…Switching behavior and customer satisfaction in mobile services: Analyzing virtual and traditional operators (2015)Switching behavior and custom…Internet service providers' service quality and its effect on customer loyalty of different usage patterns (2015)Internet service providers' s…Factors Affect Mobile Phone Brand Choices – Studying the Case of Jordan Universities Students (2015)Factors Affect Mobile Phone B…The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns (2014)The development of service qu…Strategy and business model design in dynamic telecommunications industries: A study on Italian mobile network operators (2014)Strategy and business model d…Measuring the quality of smartphones: development of a customer satisfaction index for smart services (2014)Measuring the quality of smar…Harnessing peer potency: Predicting positive outcomes from social capital affinity and online engagement with participatory websites (2014)Harnessing peer potency: Pred…Effect of the customer experience on satisfaction with smartphones: Assessing smart satisfaction index with partial least squares (2014)Effect of the customer experi…Mobile customer segmentation based on smartphone measurement (2013)Mobile customer segmentation …An attitude-based latent class segmentation analysis of mobile phone users (2013)An attitude-based latent clas…What makes consumers use VoIP over mobile phones? Free riding or consumerization of new service (2012)What makes consumers use VoIP…Consumer lifestyles: alternative adoption patterns for advanced mobile services (2012)Consumer lifestyles: alternat…Discovering behavioral segments in the mobile phone market (2010)Discovering behavioral segmen…Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Scale Development Research (2006)Use of Exploratory Factor Analysis in Published Research (2006)Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Framing Processes and Social Movements: An Overview and Assessment (2000)Users of the world, unite! 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References

  • 1956The Presentation of Self in Everyday Life.25,991 cited
  • 2002Social Research Methods: Qualitative and Quantitative Approaches8,851 cited
  • 1989A Social Psychologist Discovers Chicago Sociology7,179 cited
  • 1979The Research Act: A Theoretical Introduction to Sociological Methods6,283 cited
  • 2010SAGE Handbook of Mixed Methods in Social & Behavioral Research6,209 cited
  • 2013A First Course in Factor Analysis4,527 cited
  • 2012Social Research Methods: Qualitative and Quantitative Approaches3,544 cited
  • 1993A First Course in Factor Analysis3,512 cited
  • 2007Multiple Factor Analysis2,578 cited
  • 1996Focus Groups2,351 cited
  • 1956Product Differentiation and Market Segmentation as Alternative Marketing Strategies1,909 cited
  • 1997Market Segmentation: Conceptual and Methodological Foundations1,866 cited
  • 1948Multiple factor analysis.1,545 cited
  • 1959The Social Desirability Variable in Personality Assessment and Research.1,491 cited
  • 1958The Social Desirability Variable in Personality Assessment and Research1,241 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services

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970 cited

Cited by

  • 2014Strategy and business model design in dynamic telecommunications industries: A study on Italian mobile network operators157 cited
  • 2014The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns122 cited
  • 2014Effect of the customer experience on satisfaction with smartphones: Assessing smart satisfaction index with partial least squares96 cited
  • 2015Internet service providers' service quality and its effect on customer loyalty of different usage patterns94 cited
  • 2013Mobile customer segmentation based on smartphone measurement91 cited
  • 2010Discovering behavioral segments in the mobile phone market89 cited
  • 2015Switching behavior and customer satisfaction in mobile services: Analyzing virtual and traditional operators81 cited
  • 2019Market segmentation using high-dimensional sparse consumers data58 cited
  • 2012What makes consumers use VoIP over mobile phones? Free riding or consumerization of new service48 cited
  • 2016The effects of service quality on internet service provider customers’ behaviour42 cited
  • 2014Measuring the quality of smartphones: development of a customer satisfaction index for smart services41 cited
  • 2015Factors Affect Mobile Phone Brand Choices – Studying the Case of Jordan Universities Students38 cited
  • 2014Harnessing peer potency: Predicting positive outcomes from social capital affinity and online engagement with participatory websites37 cited
  • 2013An attitude-based latent class segmentation analysis of mobile phone users35 cited
  • 2016Lifestyles, innovation attributes, and teachers' adoption of game-based learning: Comparing non-adopters with early adopters, adopters and likely adopters in Taiwan35 cited
  • 2012Consumer lifestyles: alternative adoption patterns for advanced mobile services34 cited