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The Importance‐Performance Matrix as a Determinant of Improvement Priority
2 references·16 citing·44 second hop
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References

  • 1977Importance-Performance Analysis4,319 cited
  • 1984Restoring our competitive edge613 cited

Cited by

  • 2001Manufacturing strategy470 cited
  • 2006Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings419 cited
  • 2014Importance–performance analysis in tourism: A framework for researchers302 cited
  • 2014The effects of corporate reputation perceptions of the general public on shareholder value280 cited
  • 1999The Performance-Importance Response Function: Observations and Implications262 cited
  • 2024Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA)262 cited
  • 2004The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison215 cited
  • 1998Measuring Service Quality at Tourist Destinations: An Application of Importance-Performance Analysis to an Alpine Ski Resort214 cited
  • 2011Recreation carrying capacity estimations to support beach management at Praia de Faro, Portugal206 cited
  • 2007Organizational knowledge and the manufacturing strategy process: A resource‐based view analysis202 cited
  • 2007Revised importance–performance analysis: three-factor theory and benchmarking196 cited
  • 2011But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico

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194 cited
  • 2010The Role of Parent Brand Quality for Service Brand Extension Success187 cited
  • 2006Enhancing importance‐performance analysis179 cited
  • 2011Fashioning a destination tourism future: The case of Slovenia178 cited
  • 2011The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services174 cited