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How do management students perceive the quality of education in public institutions?
16 references·6 citing·34 second hop
How do management students perceive the quality of education in public institutions? (2012)How do management students perceive the q…The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)The effect of perceived servi…Customer loyalty to content‐based Web sites: the case of an online health‐care service (2004)Customer loyalty to content‐b…Comfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…Multi‐models of quality in education (1997)Multi‐models of quality in ed…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Defining Quality (1993)Defining QualityMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)Adapting the SERVQUAL scale t…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements (2022)A roadmap for the application…Devising smart strategic framework for assessment of quality in engineering education (2019)Devising smart strategic fram…Service Quality, Students' Satisfaction and Behavioural Intentions in STEM and IC Higher Education Institutions (2017)Service Quality, Students' Sa…Secondary but significant: secondary customers’ existence, vulnerability and needs in care services (2017)Secondary but significant: se…Evaluating customer-perceived service quality in business management education in India (2015)Evaluating customer-perceived…PAKSERV – measuring higher education service quality in a collectivist cultural context (2014)PAKSERV – measuring higher ed…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Zero defections: quality comes to services. (1990)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Little Science, Big Science (1963)The Structure of Scientific Revolutions (1963)Systems thinking, systems practice (1982)The reflective institution: Assuring and enhancing the quality of teaching and learning (2001)Evaluation of the factors that determine quality in higher education: an empirical study (2010)Examining student satisfaction with higher education services (2010)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1993Defining Quality1,496 cited
  • 1992Adapting the SERVQUAL scale to hospital services: an empirical investigation.1,236 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet872 cited
  • 2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings685 cited

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  • 1997Multi‐models of quality in education590 cited
  • 2004Customer loyalty to content‐based Web sites: the case of an online health‐care service431 cited
  • Cited by

    • 2014PAKSERV – measuring higher education service quality in a collectivist cultural context44 cited
    • 2017Service Quality, Students' Satisfaction and Behavioural Intentions in STEM and IC Higher Education Institutions41 cited
    • 2022A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements33 cited
    • 2015Evaluating customer-perceived service quality in business management education in India32 cited
    • 2017Secondary but significant: secondary customers’ existence, vulnerability and needs in care services29 cited
    • 2019Devising smart strategic framework for assessment of quality in engineering education11 cited