The pharaoh syndrome and the challenge of public‐sector productivity

Abstract

Abstract Although various reports have focused on what needs to be done to make government more productive, very little attention has been paid to the process or to the question, How can executives make government more productive? This article addresses some elements of the public productivity challenge, in particular those that public managers can address in order to make a difference. Public employees often suffer the effects of the “Pharaoh Syndrome”— that is, they are usually blamed when top officials cannot or will not meet public demands. To avoid this counterproductive situation, government agencies must be transformed into learning organizations that reduce burnout and can prepare staff for potential reinventing or reengineering.

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