New consumer behavior: A review of research on eWOM and hotels

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Antoni Serra Cantallops, Fabiana Salvi (2013). New consumer behavior: A review of research on eWOM and hotels. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2013.08.007

@article{serra2013new,
  title  = {New consumer behavior: A review of research on eWOM and hotels},
  author = {Cantallops, Antoni Serra and Salvi, Fabiana},
  year   = {2013},
  journal = {International Journal of Hospitality Management},
  doi    = {10.1016/j.ijhm.2013.08.007}
}

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