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A comprehensive relationship marketing model between airlines and travel agencies: The case of Taiwan
16 references·2 citing·33 second hop
A comprehensive relationship marketing model between airlines and travel agencies: The case of Taiwan (2015)A comprehensive relationship marketing mo…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Zero defections: quality comes to services. (1990)Zero defections: quality come…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Opportunism and conflict as precursors of non-economic and economic satisfaction outcomes in seller–customer business relationships (2020)Opportunism and conflict as p…Collaborating pivotal suppliers: Complementarities, flexibility, and standard communication between airline companies and travel agencies (2016)Collaborating pivotal supplie…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
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  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
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  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
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3,167 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
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    • 2020Opportunism and conflict as precursors of non-economic and economic satisfaction outcomes in seller–customer business relationships20 cited
    • 2016Collaborating pivotal suppliers: Complementarities, flexibility, and standard communication between airline companies and travel agencies10 cited