Theory and practice converge: a proposed set of corporate communication principles

Bojinka Bishop

31 citations0/0 files storedCorporate Communications An International Journal

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Public Relations and Crisis Communication Communication Studies and Media Corporate Identity and Reputation

Abstract

Purpose To report on empirical research which tested the use and value of ten specific characteristics of communication, the principles of authentic communication, and based on the findings, to recommend them as corporate communication best practices. Design/methodology/approach The principles of authentic communication were grounded in both professional and academic literature to establish their applicability in corporate communication and their role in cultivating symmetrical communication. A survey was mailed to large US water utilities to determine various aspects of their communication programs. Analyses were conducted using SPSS. Findings Data analyses showed that all ten principles of authentic communication were correlated with communication success. Research limitations/implications Limitations of the study include a fairly low response rate and the self reporting of success. Suggestions for further research are testing the principles with larger samples, in different industries, and/or in a multiple‐industry mix. In addition, defining the concept of success within the survey instrument might render insight into the respondents' interpretations of the term. Practical implications Based on this study, it is recommended that the principles of authentic communication be utilized to a high degree in professional practice. Originality/value Although each principle has been recognized in communication literature, it is the first time that these ten characteristics have been specified as a set of ten and have been shown through empirical research to be correlated with success. The value of this work is that it provides hard evidence to support the use and value of the principles of authentic communication in corporate communication.

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References

2019Diffusion of Innovations 1 2015Communication and Persuasion: Central and Peripheral Routes to Attitude Change 1992The Ethics of Authenticity 2018MANAGING PUBLIC RELATIONS 1968The Technique of Clear Writing.1965Conflict, Decision and Dissonance 1996Organizational Responses to Crisis: The Centrality of Trust 1967Effective Public Relations

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