Investigating Consumer Expectations of Convenience Store Attributes in Emerging Markets: Evidence in Chile

Unknown author

25 citations0/0 files stored

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Consumer Retail Behavior Studies Consumer Behavior and Marketing Influence Consumer Market Behavior and Pricing

Abstract

Convenience stores (c-stores) constitute a successful format in developed markets such as North America and Europe, but there is scant research in the retailing literature. Even less is known about convenience store behavior in emerging markets. This study attempts to provide a better understanding of consumer expectations regarding convenience stores in a Latin American context. Interviews were held with Chilean consumers to identify salient convenience store attributes. Further, a survey was applied to 400 consumers and results show that the salient attributes for Chilean consumers are related to the access dimension of convenience such as access to the store, parking facilities and hours of operation.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 25 citations exist upstream.

References

2025Advances in Consumer Research 1996The Behavioral Consequences of Service Quality 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations 1994Analysis and Interpretation of Qualitative Data in Consumer Research 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions 2002Understanding Service Convenience 1972Why Do People Shop?1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer

Cited by

2015Drivers Of Customer Loyalty In South African Retail Stores 2024Gen Z consumers’ expectations for smart convenience stores in the USA, South Korea, and Japan 2013Store Image Factors Influencing Store Choice among Sportswear Consumers: Baseline Findings from South Africa 2013Factors Affecting Consumers’ Behavioural Intention Towards Apparel Stores: A Test of the Mediating Role of Brand Satisfaction

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.