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Antecedents and Consequences of Relationship Marketing
16 references·16 citing·37 second hopsampled
Antecedents and Consequences of Relationship Marketing (1999)Antecedents and Consequences of Relations…Reliability and Validity in Qualitative Research (2004)Reliability and Validity in Q…The evolution of relationship marketing (1995)The evolution of relationship…Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms? (1995)Long-Term Manufacturer-Suppli…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality (1994)Marketing Universals: Consume…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations (1988)The Moderating Effect of Prio…Expectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Reliability and Validity in Qualitative Research (1986)Reliability and Validity in Q…Consumer Learning: Advertising and the Ambiguity of Product Experience (1986)Consumer Learning: Advertisin…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Information and Consumer Behavior (1970)Information and Consumer Beha…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Drivers of sub-supplier social sustainability compliance: an emerging economy perspective (2020)Drivers of sub-supplier socia…When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity (2019)When Sales Becomes Service: T…Supply chain orientation in SMEs as an attitudinal construct (2014)Supply chain orientation in S…The Moderating Effect of the Boundary Spanning Role on Perceived Supervisory Support: A Meta-Analytic Review (2012)The Moderating Effect of the …Impact of relationship value on project portfolio success — Investigating the moderating effects of portfolio characteristics and external turbulence (2012)Impact of relationship value …The effect of channel quality inconsistency on the association between e‐service quality and customer relationships (2011)The effect of channel quality…Assessing the Effect of Marketing Investments in a Business Marketing Context (2011)Assessing the Effect of Marke…The effects of perceived salesperson listening effectiveness in the financial industry (2009)The effects of perceived sale…Unpicking the meaning of value in key account management (2006)Unpicking the meaning of valu…The impact of customer relationship marketing on the firm performance: a Spanish case (2005)The impact of customer relati…Empowering salespeople: Personal, managerial, and organizational perspectives (2005)Empowering salespeople: Perso…Marketing Control and Sales Force Customer Orientation (2004)Marketing Control and Sales F…Conceptualizing a relationship management capability (2004)Conceptualizing a relationshi…Organizational resources enabling service responsiveness: Evidence from Greece (2003)Organizational resources enab…Relationship Benefits (2002)Relationship BenefitsDeterminants of SME owners’ satisfaction with their banking relationships: a Canadian study (2002)Determinants of SME owners’ s…Experimental and Quasi-Experimental Designs for Research (1963)The Economic Institutions of Capitalism (1987)A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)An Integrated Model of Buyer-Seller Relationships (1995)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)Building Brand Community (2002)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Market Orientation: Antecedents and Consequences (1993)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)External Control of Organizations: Resource Dependence Perspective (2011)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Quality in Qualitative Research (1999)Introducing qualitative research in psychology : adventures in theory and method (2008)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)A Scientific Methodology for MIS Case Studies (1989)Understanding and Applying Research Paradigms in Educational Contexts (2017)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2004Reliability and Validity in Qualitative Research2,184 cited
  • 1995Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms?1,478 cited
  • 1986Reliability and Validity in Qualitative Research1,460 cited
  • 1988The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations1,225 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited
  • 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
  • 1994Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality1,083 cited
  • 1995The evolution of relationship marketing

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1,033 cited
  • 1986Consumer Learning: Advertising and the Ambiguity of Product Experience908 cited
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    • 2012Impact of relationship value on project portfolio success — Investigating the moderating effects of portfolio characteristics and external turbulence132 cited
    • 2006Unpicking the meaning of value in key account management109 cited
    • 2005The impact of customer relationship marketing on the firm performance: a Spanish case100 cited
    • 2005Empowering salespeople: Personal, managerial, and organizational perspectives82 cited
    • 2002Determinants of SME owners’ satisfaction with their banking relationships: a Canadian study74 cited
    • 2004Marketing Control and Sales Force Customer Orientation74 cited
    • 2009The effects of perceived salesperson listening effectiveness in the financial industry68 cited
    • 2011The effect of channel quality inconsistency on the association between e‐service quality and customer relationships68 cited
    • 2019When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity64 cited
    • 2020Drivers of sub-supplier social sustainability compliance: an emerging economy perspective63 cited
    • 2003Organizational resources enabling service responsiveness: Evidence from Greece62 cited
    • 2011Assessing the Effect of Marketing Investments in a Business Marketing Context58 cited
    • 2002Relationship Benefits53 cited
    • 2012The Moderating Effect of the Boundary Spanning Role on Perceived Supervisory Support: A Meta-Analytic Review52 cited
    • 2004Conceptualizing a relationship management capability51 cited
    • 2014Supply chain orientation in SMEs as an attitudinal construct47 cited