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A Contingency Approach to Adaptive Selling Behavior and Sales Performance: Selling Situations and Salesperson Characteristics
16 references·16 citing·49 second hopsampled
A Contingency Approach to Adaptive Selling Behavior and Sales Performance: Selling Situations and Salesperson Characteristics (2006)A Contingency Approach to Adaptive Sellin…A Beginner's Guide to Structural Equation Modeling (2015)A Beginner's Guide to Structu…The Impact of Market Knowledge Competence on New Product Advantage: Conceptualization and Empirical Examination (1998)The Impact of Market Knowledg…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Marketing Strategy-Performance Relationship: An Investigation of the Empirical Link in Export Market Ventures (1994)Marketing Strategy-Performanc…Learning Orientation, Working Smart, and Effective Selling (1994)Learning Orientation, Working…Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Knowledge, Motivation, and Ad…The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…Revision of the Self-Monitoring Scale. (1984)Revision of the Self-Monitori…Measuring individual differences in empathy: Evidence for a multidimensional approach. (1983)Measuring individual differen…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Performance rating. (1980)Performance rating.Self-monitoring of expressive behavior. (1974)Self-monitoring of expressive…A measure of emotional empathy1 (1972)A measure of emotional empath…Employee reactions to job characteristics. (1971)Employee reactions to job cha…Industrial buying and creative marketing (1967)Industrial buying and creativ…Operationalizing salesperson performance with secondary data: aligning practice, scholarship, and theory (2021)Operationalizing salesperson …Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee (2019)Investigating the Effect of E…Examining empathy and responsiveness in a high-service context (2019)Examining empathy and respons…Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? (2019)Building customer relationshi…Relational selling: Past, present and future (2017)Relational selling: Past, pre…Empathy, nonverbal immediacy, and salesperson performance: the mediating role of adaptive selling behavior (2016)Empathy, nonverbal immediacy,…The Complex Role of Complexity (2015)The Complex Role of ComplexityThe good, the bad and the effective: a meta-analytic examination of selling orientation and customer orientation on sales performance (2014)The good, the bad and the eff…Tailoring to Customers’ Needs (2014)Tailoring to Customers’ NeedsThe influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty (2013)The influence of empathy in c…Salesperson competitive intelligence and performance: The role of product knowledge and sales force automation usage (2013)Salesperson competitive intel…Workplace Spirituality as a Precursor to Relationship-Oriented Selling Characteristics (2012)Workplace Spirituality as a P…Understanding the role of information communication in the buyer‐seller exchange process: antecedents and outcomes (2009)Understanding the role of inf…Does Customer Orientation Impact Objective Sales Performance? Insights from a Longitudinal Model in Direct Selling (2009)Does Customer Orientation Imp…Understanding Retail Managers’ Role in the Sales of Products and Services (2008)Understanding Retail Managers…Perceiving Emotion in the Buyer–Seller Interchange: The Moderated Impact on Performance (2007)Perceiving Emotion in the Buy…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A multidimensional approach to individual differences in empathy (1980)The revised UCLA Loneliness Scale: Concurrent and discriminant validity evidence. (1980)Social dominance orientation: A personality variable predicting social and political attitudes. (1994)High Self‐Control Predicts Good Adjustment, Less Pathology, Better Grades, and Interpersonal Success (2004)The Functional Architecture of Human Empathy (2004)Mind, Self, and Society (2015)Firm Resources and Sustained Competitive Advantage (1991)Tacit knowledge transfer and firm innovation capability (2003)The Theory of Economic Development (2003)Firm resources and sustained competitive advantage (2004)Responsive and Proactive Market Orientation and New‐Product Success* (2004)The Effects of Business and Political Ties on Firm Performance: Evidence from China (2011)Construct validity in psychological tests. (1955)Personality and Assessment (1968)The Hidden Dimension (1973)The self and social behavior in differing cultural contexts. (1989)The necessary and sufficient conditions of therapeutic personality change. 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References

  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1983Measuring individual differences in empathy: Evidence for a multidimensional approach.10,260 cited
  • 2015A Beginner's Guide to Structural Equation Modeling6,602 cited
  • 1974Self-monitoring of expressive behavior.3,416 cited
  • 1971Employee reactions to job characteristics.2,442 cited
  • 1972A measure of emotional empathy12,359 cited
  • 1994Marketing Strategy-Performance Relationship: An Investigation of the Empirical Link in Export Market Ventures2,155 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 1998The Impact of Market Knowledge Competence on New Product Advantage: Conceptualization and Empirical Examination1,348 cited
  • 1984Revision of the Self-Monitoring Scale.1,229 cited
  • 1986Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness1,227 cited
  • 1985The Determinants of Salesperson Performance: A Meta-Analysis1,187 cited
  • 1994Learning Orientation, Working Smart, and Effective Selling1,172 cited
  • 1967Industrial buying and creative marketing

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994 cited
  • 1980Performance rating.876 cited
  • Cited by

    • 2017Relational selling: Past, present and future171 cited
    • 2014Tailoring to Customers’ Needs150 cited
    • 2009Understanding the role of information communication in the buyer‐seller exchange process: antecedents and outcomes126 cited
    • 2016Empathy, nonverbal immediacy, and salesperson performance: the mediating role of adaptive selling behavior118 cited
    • 2013Salesperson competitive intelligence and performance: The role of product knowledge and sales force automation usage116 cited
    • 2019Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?114 cited
    • 2009Does Customer Orientation Impact Objective Sales Performance? Insights from a Longitudinal Model in Direct Selling112 cited
    • 2014The good, the bad and the effective: a meta-analytic examination of selling orientation and customer orientation on sales performance110 cited
    • 2021Operationalizing salesperson performance with secondary data: aligning practice, scholarship, and theory98 cited
    • 2008Understanding Retail Managers’ Role in the Sales of Products and Services93 cited
    • 2007Perceiving Emotion in the Buyer–Seller Interchange: The Moderated Impact on Performance93 cited
    • 2013The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty92 cited
    • 2019Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee83 cited
    • 2012Workplace Spirituality as a Precursor to Relationship-Oriented Selling Characteristics81 cited
    • 2015The Complex Role of Complexity79 cited
    • 2019Examining empathy and responsiveness in a high-service context77 cited