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Effect of gender on customer loyalty: a relationship marketing approach
16 references·16 citing·39 second hopsampled
Effect of gender on customer loyalty: a relationship marketing approach (2006)Effect of gender on customer loyalty: a r…Ways Women Lead (2011)Ways Women LeadGender-based Barriers to Senior Management Positions: Understanding the Scarcity of Female CEOs (2000)Gender-based Barriers to Seni…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…Sex differences in emotion: Expression, experience, and physiology. (1998)Sex differences in emotion: E…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Gender differences in risk behaviour in financial decision-making: An experimental analysis (1997)Gender differences in risk be…Gender differences in ethical perceptions of business practices: A social role theory perspective. (1997)Gender differences in ethical…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Loyalty-based management. (1993)Loyalty-based management.The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…The female advantage : women's ways of leadership (1990)The female advantage : women'…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…More Than a Labor of Love: Gender Roles and Christmas Gift Shopping (1990)More Than a Labor of Love: Ge…Gender and leadership style: A meta-analysis. (1990)Gender and leadership style: …An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Sex-role stereotypes and self-concepts in college students. (1968)Sex-role stereotypes and self…The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics (2022)The effect of customer experi…Customer engagement and purchase intention in live-streaming digital marketing platforms (2021)Customer engagement and purch…Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach (2020)Investigating the complexity …COVID-19: fear appeal favoring purchase behavior towards personal protective equipment (2020)COVID-19: fear appeal favorin…A retrospective evaluation of Marketing Intelligence and Planning : 1983–2019 (2020)A retrospective evaluation of…Exploring the Antecedents of Brand Loyalty and Electronic Word of Mouth in Social-Media-Based Brand Communities: Do Gender Differences Matter? (2017)Exploring the Antecedents of …Brand equity and customer behavioral intentions: a mediated moderated model (2017)Brand equity and customer beh…Managing customer citizenship behavior: a relationship perspective (2014)Managing customer citizenship…Relationship Marketing and Customer Loyalty: Evidence From the Ghanaian Luxury Hotel Industry (2013)Relationship Marketing and Cu…Online buying perceptions in Spain: can gender make a difference? (2011)Online buying perceptions in …Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents (2011)Conceptualizing and measuring…Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective (2010)Investigate the Impact of Rel…Relationship marketing research (1994‐2006) (2009)Relationship marketing resear…The moderating effect of brand image on public relations perception and customer loyalty (2008)The moderating effect of bran…Relationship Marketing, Customer Satisfaction and Loyalty: A Theoretical and Empirical Analysis From an Asian Perspective (2008)Relationship Marketing, Custo…Relationship quality antecedents: the Malaysian retail banking perspective (2007)Relationship quality antecede…Female and male entrepreneurs: Psychological characteristics and their role in gender-related discrimination (1990)Which is the Fair Sex? Gender Differences in Altruism (2001)Gender Differences in Preferences (2009)Strong Evidence for Gender Differences in Risk Taking (2011)The Nature of the Firm (1937)Research in Organizational Behavior (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Developing relationships in business networks (1995)The Comparative Advantage Theory of Competition (1995)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Handbook of Social Psychology (1969)Handbook of Industrial and Organizational Psychology. (1977)Statistical Methods for Meta-Analysis (1988)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)The gender similarities hypothesis. (2005)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Personal Networks of Women and Minorities in Management: A Conceptual Framework (1993)CURRENT RESEARCH IN SOCIAL PSYCHOLOGY (1996)Composure at Any Cost? The Cognitive Consequences of Emotion Suppression (1999)Gender and Emotion in the United States: Do Men and Women Differ in Self‐Reports of Feelings and Expressive Behavior? (2004)Discrete emotions predict changes in cognition, judgment, experience, behavior, and physiology: A meta-analysis of experimental emotion elicitations. (2011)Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Development of a Scale to Measure Memorable Tourism Experiences (2010)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 1990Gender and leadership style: A meta-analysis.2,771 cited
  • 1997Gender differences in risk behaviour in financial decision-making: An experimental analysis1,340 cited
  • 1993Loyalty-based management.1,317 cited
  • 2011Ways Women Lead1,182 cited
  • 1998Sex differences in emotion: Expression, experience, and physiology.1,067 cited
  • 2000Gender-based Barriers to Senior Management Positions: Understanding the Scarcity of Female CEOs921 cited
  • 1990The female advantage : women's ways of leadership862 cited
  • 1968Sex-role stereotypes and self-concepts in college students.842 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
  • 1990More Than a Labor of Love: Gender Roles and Christmas Gift Shopping

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614 cited
  • 1997Gender differences in ethical perceptions of business practices: A social role theory perspective.474 cited
  • Cited by

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    • 2021Customer engagement and purchase intention in live-streaming digital marketing platforms224 cited
    • 2010Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective204 cited
    • 2008The moderating effect of brand image on public relations perception and customer loyalty203 cited
    • 2020Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach145 cited
    • 2013Relationship Marketing and Customer Loyalty: Evidence From the Ghanaian Luxury Hotel Industry136 cited
    • 2022The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics131 cited
    • 2007Relationship quality antecedents: the Malaysian retail banking perspective128 cited
    • 2017Exploring the Antecedents of Brand Loyalty and Electronic Word of Mouth in Social-Media-Based Brand Communities: Do Gender Differences Matter?128 cited
    • 2008Relationship Marketing, Customer Satisfaction and Loyalty: A Theoretical and Empirical Analysis From an Asian Perspective111 cited
    • 2014Managing customer citizenship behavior: a relationship perspective108 cited
    • 2011Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents108 cited
    • 2020A retrospective evaluation of Marketing Intelligence and Planning : 1983–2019104 cited
    • 2009Relationship marketing research (1994‐2006)103 cited
    • 2017Brand equity and customer behavioral intentions: a mediated moderated model98 cited
    • 2011Online buying perceptions in Spain: can gender make a difference?83 cited