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Commentary on “Loyalty: A strategic commitment” · Study

WorkCommentary on “Loyalty: A strategic commitment”

Stowe Shoemaker2003

Work2003

Commentary on “Loyalty: A strategic commitment”

Stowe Shoemaker

31 citations·0/0 files stored·Cornell Hotel and Restaurant Administration Quarterly

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Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Organizational Strategy and Culture

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References

2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents 2001The relationship between customer loyalty and customer satisfaction 2002The mismanagement of customer loyalty.1999Customer loyalty: the future of hospitality marketing 2002Evoking Emotion: Affective Keys to Hotel Loyalty 2001Emotional Bonding and Restaurant Loyalty 1995The one to one future 2002Dimensions of Customer Loyalty

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2013Evaluating Loyalty Constructs Among Hotel Reward Program Members Using e Womarticle · 5 shared references 2012Applying the Loyalty Matrix to Evaluate Casino Loyalty Programsarticle · 5 shared references 2016Back to the future: progress and trends in hotel loyalty marketingarticle · 5 shared references 2007The Impact of Affective Commitment and Hotel Type in Influencing Guests' Share of Walletarticle · 5 shared references 2013Service Fairness, Consumption Emotions, Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Touristsarticle · 4 shared references 2011Rethinking Loyaltyarticle · 4 shared references

Details

Year2003

Typeeditorial

Published2003-12-01

VenueCornell Hotel and Restaurant Administration Quarterly

ISSN-L0010-8804

Languageen

Citations31

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0010-8804(03)90106-6

openalex_workW2011710370

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