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Does the online channel pay? A comparison of online versus offline information search on physical store spend
16 references·7 citing·42 second hop
Does the online channel pay? A comparison of online versus offline information search on physical store spend (2010)Does the online channel pay? A comparison…Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods (2009)Searching for Experience on t…Multichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…Who are the multichannel shoppers and how do they perform?: Correlates of multichannel shopping behavior (2005)Who are the multichannel shop…An online prepurchase intentions model (2001)An online prepurchase intenti…Wine Online: Search Costs and Competition on Price, Quality, and Distribution (2000)Wine Online: Search Costs and…Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution (2000)Wine Online: Search Costs Aff…Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)Evaluating the Potential of I…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Exploring the Implications of the Internet for Consumer Marketing (1997)Exploring the Implications of…Consumer Information Search Revisited: Theory and Empirical Analysis (1997)Consumer Information Search R…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…A Proposed Model of External Consumer Information Search (1996)A Proposed Model of External …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…External Search Effort: An Investigation Across Several Product Categories (1987)External Search Effort: An In…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Marketing Research: Methodological Foundations (1977)Marketing Research: Methodolo…A systematic review of consumer information search in online and offline environments (2021)A systematic review of consum…Self-selection and purchase value of research shoppers (2020)Self-selection and purchase v…Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail (2020)Exploring customers’ likeline…Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing (2019)Assessing the role of product…Explaining small-retailer patronage through social capital theory (2017)Explaining small-retailer pat…Decorating omnichannels : Shedding light on the consumer perspective on omnichannel behavior (2017)Decorating omnichannels : She…Autotelic and Instrumental Need for Touch: Searching for and Purchasing Apparel Online (2016)Autotelic and Instrumental Ne…The Theory of Buyer Behavior (1971)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Measuring the Involvement Construct (1985)E‐satisfaction and e‐loyalty: A contingency framework (2003)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Information and Consumer Behavior (1970)Impact of 3-D Advertising on Product Knowledge, Brand Attitude, and Purchase Intention: The Mediating Role of Presence (2002)The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews (2010)Advances in Consumer Research (2025)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Theory of Industrial Organization (1988)Stability in Competition (1990)Helpfulness of Online Consumer Reviews: Readers' Objectives and Review Cues (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)The theory of planned behavior (1991)Predicting online grocery buying intention: a comparison of the theory of reasoned action and the theory of planned behavior (2004)Temporal destination revisit intention: The effects of novelty seeking and satisfaction (2006)An integrative model of consumers' intentions to purchase travel online (2014)ASPECTS OF THE THEORY OF SYNTAX (1964)Human Inference: Strategies and Shortcomings of Social Judgment. 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this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1977Marketing Research: Methodological Foundations4,351 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
  • 1987External Search Effort: An Investigation Across Several Product Categories1,302 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 1998Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods883 cited
  • 2001An online prepurchase intentions model789 cited
  • 1997Consumer Information Search Revisited: Theory and Empirical Analysis782 cited
  • 2009Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods765 cited
  • 2000Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution742 cited
  • 2000Wine Online: Search Costs and Competition on Price, Quality, and Distribution687 cited

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  • 1996A Proposed Model of External Consumer Information Search590 cited
  • 2005Who are the multichannel shoppers and how do they perform?: Correlates of multichannel shopping behavior514 cited
  • Cited by

    • 2019Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing51 cited
    • 2020Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail28 cited
    • 2021A systematic review of consumer information search in online and offline environments26 cited
    • 2017Explaining small-retailer patronage through social capital theory13 cited
    • 2016Autotelic and Instrumental Need for Touch: Searching for and Purchasing Apparel Online11 cited
    • 2017Decorating omnichannels : Shedding light on the consumer perspective on omnichannel behavior8 cited
    • 2020Self-selection and purchase value of research shoppers7 cited