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The effect of automated service quality on bank financial performance and the mediating role of customer retention

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References

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2000

The determinants of perceived service quality and its relationship with satisfaction

783 cited

Cited by

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2022Effects of Service Quality, Loyalty Programs, Pricing Strategies, and Customer Engagement on Firms’ Performance in Egyptian Travel Agencies: Mediating Effects of Customer Retention38 cited
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2019Statistical and bibliometric analysis of financial innovation32 cited
2009The Impact of Quality on Satisfaction, Revenue, and Cost as Perceived by Providers of Higher Education30 cited
2011Service quality, customer satisfaction in technology-based universities29 cited
2022Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model28 cited
2015Service excellence in UK retail banking: customers’ perspectives of the important antecedents25 cited
2014BIG DATA OPPORTUNITIES AND CHALLENGES: THE CASE OF BANKING INDUSTRY23 cited
2009Technology Trust and E-Banking Adoption: The Mediating Effect of Customer Relationship Management Performance23 cited
2023Value co‐creation and customer retention in services: Identifying a relevant moderator and mediator23 cited
2010Pricing e-service quality risk in financial services23 cited
2011Do Online Services Contribute to Establishing Brand Equity Within the Retail Banking Context?21 cited
2014Optimizing Logistics Processes in Cash Supply Chains20 cited