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Recurring quality issues in the UK private house building industry
13 references·4 citing·35 second hop
Recurring quality issues in the UK private house building industry (2009)Recurring quality issues in the UK privat…Foundations of the American Customer Satisfaction Index (2000)Foundations of the American C…Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology (2000)Customer satisfaction measure…Customer satisfaction and loyalty: The critical elements of service quality (1999)Customer satisfaction and loy…Building the Learning Organization (1995)Building the Learning Organiz…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Building a learning organization. (1993)Building a learning organizat…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Defining and relating price, perceived quality, and perceived value (1987)Defining and relating price, …the Effect of Brand and Price Information on Subjective Product Evaluations (1985)the Effect of Brand and Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality without tears (1984)Quality without tearsSelected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…Regulatory decoupling and the effectiveness of the ISO 9001 quality management system in the construction sector in the UK – a case study analysis (2021)Regulatory decoupling and the…Impacts of residential construction defects on customer satisfaction (2017)Impacts of residential constr…Detecting defects in the UK new-build housing sector: a learning perspective (2016)Detecting defects in the UK n…The Relationship of Housing Defects, Occupants’ Satisfaction and Loyalty Behavior in Build-Then-Sell Houses (2012)The Relationship of Housing D…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)The balanced scorecard : measures that drive performance (1992)Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives (2011)Live streaming commerce and consumers’ purchase intention: An uncertainty reduction perspective (2021)Predictive model assessment and selection in composite-based modeling using PLS-SEM: extensions and guidelines for using CVPAT (2022)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)A framework of sustainable supply chain management: moving toward new theory (2008)Determining the causal structure of rework influences in construction (1999)Targets and Standards of Quality in Sport Services (2000)Data quality requirements analysis and modeling (2002)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Value-based Adoption of Mobile Internet: An empirical investigation (2005)The concept of perceived value: a systematic review of the research (2007)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1995Building the Learning Organization2,748 cited
  • 1993Building a learning organization.2,498 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 1985the Effect of Brand and Price Information on Subjective Product Evaluations596 cited
  • 2000Foundations of the American Customer Satisfaction Index553 cited
  • 1984Quality without tears434 cited
  • 2000Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology251 cited
  • 1987Defining and relating price, perceived quality, and perceived value190 cited
  • 1999Customer satisfaction and loyalty: The critical elements of service quality79 cited

Cited by

  • 2017Impacts of residential construction defects on customer satisfaction39 cited
  • 2012

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The Relationship of Housing Defects, Occupants’ Satisfaction and Loyalty Behavior in Build-Then-Sell Houses
32 cited
  • 2021Regulatory decoupling and the effectiveness of the ISO 9001 quality management system in the construction sector in the UK – a case study analysis32 cited
  • 2016Detecting defects in the UK new-build housing sector: a learning perspective27 cited