A survey based analysis of IT adoption and 3PLs' performance

Pietro Evangelista · Riccardo Mogre · Alessandro Perego · Antonino Raspagliesi · Edward Sweeney

68 citations0/0 files storedSupply Chain Management An International Journal

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Outsourcing and Supply Chain Management Quality and Supply Management Transport and Logistics Innovations

Abstract

Purpose In today's competitive scenario, effective supply chain management is increasingly dependent on third‐party logistics (3PL) companies' capabilities and performance. The dissemination of information technology (IT) has contributed to change the supply chain role of 3PL companies and IT is considered an important element influencing the performance of modern logistics companies. Therefore, the purpose of this paper is to explore the relationship between IT and 3PLs' performance, assuming that logistics capabilities play a mediating role in this relationship. Design/methodology/approach Empirical evidence based on a questionnaire survey conducted on a sample of logistics service companies operating in the Italian market was used to test a conceptual resource‐based view (RBV) framework linking IT adoption, logistics capabilities and firm performance. Factor analysis and ordinary least square (OLS) regression analysis have been used to test hypotheses. The focus of the paper is multidisciplinary in nature; management of information systems, strategy, logistics and supply chain management approaches have been combined in the analysis. Findings The results indicate strong relationships among data gathering technologies, transactional capabilities and firm performance, in terms of both efficiency and effectiveness. Moreover, a positive correlation between enterprise information technologies and 3PL financial performance has been found. Originality/value The paper successfully uses the concept of logistics capabilities as mediating factor between IT adoption and firm performance. Objective measures have been proposed for IT adoption and logistics capabilities. Direct and indirect relationships among variables have been successfully tested.

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References

1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1966The Scree Test For The Number Of Factors 2006The Core Competence of the Corporation 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation 1994Competing for the Future 2001Strategy and the Internet.2000Supply Chain Management: Strategy, Planning and Operations

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