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Towards total project quality: a gap analysis approach
15 references·16 citing·32 second hop
Towards total project quality: a gap analysis approach (1998)Towards total project quality: a gap anal…An Introduction to Building Procurement Systems (2003)An Introduction to Building P…Factors Affecting Project Success (1997)Factors Affecting Project Suc…The Civilization of Europe in the Renaissance (1995)The Civilization of Europe in…The Management of Projects (1994)The Management of ProjectsRevolutionizing Product Development: Quantum Leaps in Speed, Efficiency and Quality (1992)Revolutionizing Product Devel…Revolutionizing product development (1992)Revolutionizing product devel…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…Delivering Quality Service (1990)Delivering Quality ServiceThe construction firm and the construction project: a transaction cost approach (1989)The construction firm and the…Project management handbook (1987)Project management handbookA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Building of Renaissance Florence (1982)The Building of Renaissance F…Organization Design (1977)Organization DesignProfessional Construction Management (1976)Professional Construction Man…Systems Analysis and Project Management. (1969)Systems Analysis and Project …Collaboration Networks and Bidding Competitiveness in Megaprojects (2021)Collaboration Networks and Bi…Embracing uncertainty in value-based selling by means of design thinking (2017)Embracing uncertainty in valu…Towards a conceptualisation of quality in information technology projects (2010)Towards a conceptualisation o…Network gaps and project success (2010)Network gaps and project succ…The relationship between total quality management and the focus of project management practices (2007)The relationship between tota…A fuzzy gap analysis model for evaluating the performance of engineering consultants (2006)A fuzzy gap analysis model fo…Analysing customer satisfaction and quality in construction – the case of public and private customers (2004)Analysing customer satisfacti…Cultural differences as an explanatory variable for adversarial attitudes in the construction industry: the case of Hong Kong (2003)Cultural differences as an ex…Analysis of value and project goal specificity in value management (2003)Analysis of value and project…“For DAD”: a programme management life-cycle process (2003)“For DAD”: a programme manage…The performance of contractors in Japan, the UK and the USA (2002)The performance of contractor…Rethinking the multi-attribute utility approach based procurement route selection technique (2002)Rethinking the multi-attribut…Developing a soft value management model (2002)Developing a soft value manag…Processes, maps and protocols: understanding the shape of the construction process (2001)Processes, maps and protocols…Some empirical observations of service quality in construction (2000)Some empirical observations o…Measuring UK construction professional service quality: the what, how, when and who (2000)Measuring UK construction pro…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Building theories of project management: past research, questions for the future (2003)Taking Stock of Temporary Organizational Forms: A Systematic Review and Research Agenda (2010)Different stakeholder groups and their perceptions of project success (2013)Plans are nothing, changing plans is everything: the impact of changes on project success (2003)The success of international development projects, trust and communication: an African perspective (2004)Success Criteria and Factors for International Development Projects: A Life-Cycle-Based Framework (2008)The role of product architecture in the manufacturing firm (1995)The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits (1999)Methodological fit in management field research (2007)The maturity of project management in different industries (2003)The changing paradigms of project management (2006)Choosing Appropriate Construction Contracting Method (1994)Scheduling Projects with Repeating Activities (1998)Risk and its management in the Kuwaiti construction industry: a contractors’ perspective (2001)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)The interdisciplinary study of coordination (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Toward a theory of spiritual leadership (2003)Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration (1996)A critical look at technological innovation typology and innovativeness terminology: a literature review (2002)Exploitation-Exploration Tensions and Organizational Ambidexterity: Managing Paradoxes of Innovation (2008)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1977Organization Design2,177 cited
  • 1992Revolutionizing Product Development: Quantum Leaps in Speed, Efficiency and Quality1,769 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 1990Delivering Quality Service1,326 cited
  • 1992Revolutionizing product development1,079 cited
  • 1994The Management of Projects672 cited
  • 1969Systems Analysis and Project Management.411 cited
  • 1997Factors Affecting Project Success401 cited
  • 1976Professional Construction Management314 cited
  • 1989The construction firm and the construction project: a transaction cost approach290 cited
  • 1987Project management handbook252 cited
  • 2003An Introduction to Building Procurement Systems249 cited
  • 1982The Building of Renaissance Florence105 cited
  • 1995The Civilization of Europe in the Renaissance100 cited

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  • 2004Analysing customer satisfaction and quality in construction – the case of public and private customers

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104 cited
  • 2003“For DAD”: a programme management life-cycle process103 cited
  • 2002Developing a soft value management model77 cited
  • 2002Rethinking the multi-attribute utility approach based procurement route selection technique72 cited
  • 2000Measuring UK construction professional service quality: the what, how, when and who64 cited
  • 2002The performance of contractors in Japan, the UK and the USA64 cited
  • 2010Network gaps and project success61 cited
  • 2017Embracing uncertainty in value-based selling by means of design thinking56 cited
  • 2003Cultural differences as an explanatory variable for adversarial attitudes in the construction industry: the case of Hong Kong54 cited
  • 2000Some empirical observations of service quality in construction54 cited
  • 2001Processes, maps and protocols: understanding the shape of the construction process51 cited
  • 2003Analysis of value and project goal specificity in value management49 cited
  • 2007The relationship between total quality management and the focus of project management practices44 cited
  • 2010Towards a conceptualisation of quality in information technology projects42 cited
  • 2021Collaboration Networks and Bidding Competitiveness in Megaprojects42 cited
  • 2006A fuzzy gap analysis model for evaluating the performance of engineering consultants39 cited