Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer loyalty and the role of relationship length

16 references·16 citing·37 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1992Alternative Ways of Assessing Model Fit27,192 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
1995Testing Structural Equation Models.8,211 cited
1999Whence Consumer Loyalty?7,319 cited
2000Marketing management: analysis. planning. implementation and control6,649 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

4,897 cited

1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited

Cited by

2019Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?112 cited
2013Investing in customer loyalty: the moderating role of relational characteristics86 cited
2014An empirical model of home internet services quality in Thailand74 cited
2014The impact of relational bonds on brand loyalty: the mediating effect of brand relationship quality73 cited
2015Switching barriers and customer retention61 cited
2021The Role of Cultural Differences in Customer Retention: Evidence from the High-Contact Service Industry59 cited
2019Brand love: Emotionality and development of its elements across the relationship lifecycle54 cited
2018The Influence of Customer Experience on Customer Loyalty in Telecommunication Industry54 cited
2015The role of salespeople in developing life insurance customer loyalty53 cited
2017Perceived value of advanced mobile messaging services51 cited
2018An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey45 cited
2015From Marketing Communications to Brand Management: Factors Influencing Relationship Quality and Customer Retention43 cited
2022After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence42 cited
2018Customer Loyalty and Integrated Marketing Communications among Subscribers of Telecommunication Firms in Lagos Metropolis, Nigeria34 cited
2023The impact of service experience on sustainable customer engagement: The mediation of green perceived value and customer satisfaction32 cited
2021Psychological comfort in service relationships: A mixed-method approach32 cited