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Quality management in services: is the public sector keeping pace?

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References

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2011Development of a simplified approach based on the EFQM model and Six Sigma for the implementation of TQM principles in a university administration

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1970Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap39 cited

2004A FRAMEWORK ROADMAP FOR IMPLEMENTING LEAN SIX SIGMA IN LOCAL GOVERNMENTAL ENTITIES15 cited

2018Refocusing Performance Management through Public Service Design?4 cited

2008Linking citizens’ ratings to services quality improvements: An empirical analysis and some potential solutions4 cited

2018Interplay between efficiency and quality in contracting: a case of responses to policy changes in public hearing-aid service3 cited

2012Project management and performance management: potential transdisciplinary contributions3 cited