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Analysing relational benefits in e‐business environment from behavioural perspective
16 references·4 citing·45 second hop
Analysing relational benefits in e‐business environment from behavioural perspective (2009)Analysing relational benefits in e‐busine…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Identifying key factors affecting consumer purchase behavior in an online shopping context (2003)Identifying key factors affec…Consumer patronage and risk perceptions in Internet shopping (2003)Consumer patronage and risk p…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Technology‐enabled service delivery (2002)Technology‐enabled service de…e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector (2002)e-Commerce Metrics for Net-En…Integrating attitudinal theories to understand and predict use of technology‐based self‐service (2001)Integrating attitudinal theor…Customer adoption of e‐service: an experimental study (2001)Customer adoption of e‐servic…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Customers' motivations for maintaining relationships with service providers (1997)Customers' motivations for ma…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Relationship Marketing in Consumer Markets: Antecedents and Consequences (1995)Relationship Marketing in Con…Building Service Relationships: It's all about Promises (1995)Building Service Relationship…Quo Vadis, marketing? Toward a relationship marketing paradigm (1994)Quo Vadis, marketing? Toward …Service encounters and service relationships: Implications for research (1990)Service encounters and servic…Emerging perspectives on services marketing (1983)Emerging perspectives on serv…The multichannel customer’s service experience: building satisfaction and trust (2015)The multichannel customer’s s…The Effect of Perceived Value on the Loyalty of Generation Y Mobile Internet Subscribers: A Proposed Conceptual Framework (2014)The Effect of Perceived Value…Systemic Thinking on Services Science, Management and Engineering: Applications and Challenges in Services Systems Research (2013)Systemic Thinking on Services…Relational benefits, their consequences, and customer membership types (2013)Relational benefits, their co…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Marketing management: analysis. planning. implementation and control (2000)Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)The relationship marketing process: communication, interaction, dialogue, value (2004)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)The antecedents and consequences of trust in online-purchase decisions (2002)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)Consumer perceived risk: conceptualisations and models (1999)The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)A Theory of Cognitive Dissonance (2017)Diffusion of Innovations 1 (2019)Firm Resources and Sustained Competitive Advantage (1991)From Marketing Mix to Relationship Marketing (1994)Switching barriers and repurchase intentions in services (2000)Firm resources and sustained competitive advantage (2004)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Evolving to a New Dominant Logic for Marketing (2003)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)An Updated and Streamlined Technology Readiness Index (2014)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)
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References

  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 1997Customers' motivations for maintaining relationships with service providers1,604 cited
  • 2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
  • 1995Building Service Relationships: It's all about Promises1,037 cited
  • 1983Emerging perspectives on services marketing1,018 cited
  • 1990Service encounters and service relationships: Implications for research930 cited
  • 2003Identifying key factors affecting consumer purchase behavior in an online shopping context914 cited
  • 2002e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector779 cited
  • 1994Quo Vadis, marketing? Toward a relationship marketing paradigm669 cited
  • 2001Customer adoption of e‐service: an experimental study554 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2001Integrating attitudinal theories to understand and predict use of technology‐based self‐service376 cited
  • 2002Technology‐enabled service delivery310 cited
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    • 2015The multichannel customer’s service experience: building satisfaction and trust43 cited
    • 2013Relational benefits, their consequences, and customer membership types41 cited
    • 2014The Effect of Perceived Value on the Loyalty of Generation Y Mobile Internet Subscribers: A Proposed Conceptual Framework35 cited
    • 2013Systemic Thinking on Services Science, Management and Engineering: Applications and Challenges in Services Systems Research16 cited