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Analysis of Employee Performance during Cross-cultural Service Encounters at Luxury Hotels in Hawaii, London and Florida
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Analysis of Employee Performance during Cross-cultural Service Encounters at Luxury Hotels in Hawaii, London and Florida (2008)Analysis of Employee Performance during C…Cultural Differences between Asian Tourist Markets and Australian Hosts, Part 1 (2002)Cultural Differences between …The Impact of Culture and Gender on Customer Evaluations of Service Encounters (2000)The Impact of Culture and Gen…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…“Culture shocks” in inter‐cultural service encounters? (1999)“Culture shocks” in inter‐cul…The Role of Culture Theory in Cross-Cultural Training (1998)The Role of Culture Theory in…Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination (1998)Assessing the Theatrical Comp…A Review of the Concept of Intercultural Sensitivity (1997)A Review of the Concept of In…The relationship between cross-cultural adjustment and the personality variables of self-efficacy and self-monitoring (1996)The relationship between cros…Intercultural Interactions: A Practical Guide (1996)Intercultural Interactions: A…Measures of Personality and Social Psychological Attitudes: (1992)Measures of Personality and S…Marketing Scales Handbook: A Compilation of Multi-item Measures (1992)Marketing Scales Handbook: A …Measures of Subjective Well-Being (1991)Measures of Subjective Well-B…Culture Shock (1986)Culture ShockPlanning the service encounter (1985)Planning the service encounterA Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…The Approval Motive: Studies in Evaluative Dependence (1965)The Approval Motive: Studies …Self-monitoring of expressive behavior. (1974)Interpersonal communication competence (1984)Handbook of Interpersonal Communication (1985)The Development and Validation of the Intercultural Effectiveness Scale. (2009)The Confucian Value of Harmony and its Influence on Chinese Social Interaction (2013)Language learning and study abroad (2018)Coefficient Alpha and the Internal Structure of Tests (1951)Subjective Well-Being (1984)The Satisfaction With Life Scale (1985)The Second Approximation to an International Standard for Life Satisfaction (1998)Research on Assessment of Life Satisfaction of Children and Adolescents (2004)A Review of the Tripartite Structure of Subjective Well-Being: Implications for Conceptualization, Operationalization, Analysis, and Synthesis (2010)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)Development and Validation of a Work Domain Goal Orientation Instrument (1997)SURVEY RESEARCH (1999)The nature and function of self-esteem: Sociometer theory (2000)The development of a scale to measure perceived corporate credibility (2001)Modelling consumer choice of distribution channels: an illustration from financial services (2002)Marker Variable Choice, Reporting, and Interpretation in the Detection of Common Method Variance (2014)The measurement of intercultural sensitivity using the concepts of individualism and collectivism (1992)Views from Inside and Outside: Integrating Emic and Etic Insights about Culture and Justice Judgment (1999)The Development and Validation of the Intercultural Sensitivity Scale. (2000)Normative Influences on Altruism (1977)Optimism, coping, and health: Assessment and implications of generalized outcome expectancies. (1985)Assessing coping strategies: A theoretically based approach. (1989)The role of emotional satisfaction in service encounters (2004)The management of destination brands: Five guiding principles based on recent developments in corporate branding theory (2007)Intercultural Competency: A Transformative Learning Process (1994)An interpretive examination of the development of cultural sensitivity in international business (2007)The Handbook of Crisis Communication (2010)
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References

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  • 1965The Approval Motive: Studies in Evaluative Dependence1,933 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 1992Measures of Personality and Social Psychological Attitudes:1,351 cited
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  • 1992Marketing Scales Handbook: A Compilation of Multi-item Measures406 cited
  • 1997A Review of the Concept of Intercultural Sensitivity371 cited
  • 1999“Culture shocks” in inter‐cultural service encounters?304 cited
  • 2002Cultural Differences between Asian Tourist Markets and Australian Hosts, Part 1258 cited
  • 1996The relationship between cross-cultural adjustment and the personality variables of self-efficacy and self-monitoring245 cited
  • 2000The Impact of Culture and Gender on Customer Evaluations of Service Encounters184 cited
  • 1998Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination180 cited

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  • 1998The Role of Culture Theory in Cross-Cultural Training170 cited
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