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Assessing the quality of intercity road transportation of passengers: An exploratory study in Brazil
14 references·16 citing·38 second hop
Assessing the quality of intercity road transportation of passengers: An exploratory study in Brazil (2013)Assessing the quality of intercity road t…Understanding the impacts of a combination of service improvement strategies on bus running time and passenger’s perception (2012)Understanding the impacts of …Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts (2011)Measuring the satisfaction of…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Review of Marketing Research (2007)Review of Marketing ResearchPassenger Wait Time Perceptions at Bus Stops: Empirical Results and Impact on Evaluating Real - Time Bus Arrival Information (2006)Passenger Wait Time Perceptio…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…A Cumulative Prospect Theory Approach to Passengers Behavior Modeling: Waiting Time Paradox Revisited (2004)A Cumulative Prospect Theory …A user-oriented implementation of the ELECTRE-TRI method integrating preference elicitation support (2000)A user-oriented implementatio…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Marketing Research (1986)Marketing ResearchMéthodologie multicritère d'aide à la décision (1985)Méthodologie multicritère d'a…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…Principles of Marketing (1972)Principles of MarketingEvaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups (2023)Evaluating the quality of the…An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil (2023)An analysis of gender differe…Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations (2022)Identifying key elements for …Psychological analysis of intercity bus passenger satisfaction using Q methodology (2021)Psychological analysis of int…Methodologies for Determining the Service Quality of the Intercity Rail Service Based on Users’ Perceptions and Expectations in Thailand (2020)Methodologies for Determining…Assessing intercity multimodal choice behavior in a Touristy City: A factor analysis (2020)Assessing intercity multimoda…FIPIA with information entropy: A new hybrid method to assess airline service quality (2019)FIPIA with information entrop…Empirical analysis of level of service at toll plaza by using ordered probit model (2019)Empirical analysis of level o…A Framework for the Sustainability Assessment of (Micro)transit Systems (2019)A Framework for the Sustainab…Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS (2018)Evaluation of Quality in Publ…Comfride (2018)ComfrideMultiple-Criteria Decision-Making Tool for Local Governments to Evaluate the Global and Local Sustainability of Transportation Systems in Urban Areas: Case Study (2017)Multiple-Criteria Decision-Ma…Quality improvement strategies of highway bus service based on a fuzzy quality function deployment approach (2015)Quality improvement strategie…MULTIPLE CRITERIA DECISION-MAKING TECHNIQUES IN TRANSPORTATION SYSTEMS: A SYSTEMATIC REVIEW OF THE STATE OF THE ART LITERATURE (2015)MULTIPLE CRITERIA DECISION-MA…Service quality evaluation of car rental industry in China (2013)Service quality evaluation of…A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul (2013)A hybrid fuzzy methodology to…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1972Principles of Marketing5,587 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 1985Méthodologie multicritère d'aide à la décision771 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2007Review of Marketing Research477 cited
  • 2000A user-oriented implementation of the ELECTRE-TRI method integrating preference elicitation support306 cited
  • 1986Marketing Research250 cited
  • 2006Passenger Wait Time Perceptions at Bus Stops: Empirical Results and Impact on Evaluating Real - Time Bus Arrival Information156 cited
  • 2011Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts117 cited
  • 2004A Cumulative Prospect Theory Approach to Passengers Behavior Modeling: Waiting Time Paradox Revisited95 cited
  • 2012Understanding the impacts of a combination of service improvement strategies on bus running time and passenger’s perception75 cited

Cited by

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2015
MULTIPLE CRITERIA DECISION-MAKING TECHNIQUES IN TRANSPORTATION SYSTEMS: A SYSTEMATIC REVIEW OF THE STATE OF THE ART LITERATURE
224 cited
  • 2020Assessing intercity multimodal choice behavior in a Touristy City: A factor analysis69 cited
  • 2020Methodologies for Determining the Service Quality of the Intercity Rail Service Based on Users’ Perceptions and Expectations in Thailand50 cited
  • 2018Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS48 cited
  • 2013Service quality evaluation of car rental industry in China48 cited
  • 2013A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul43 cited
  • 2017Multiple-Criteria Decision-Making Tool for Local Governments to Evaluate the Global and Local Sustainability of Transportation Systems in Urban Areas: Case Study40 cited
  • 2022Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations33 cited
  • 2021Psychological analysis of intercity bus passenger satisfaction using Q methodology32 cited
  • 2015Quality improvement strategies of highway bus service based on a fuzzy quality function deployment approach31 cited
  • 2019Empirical analysis of level of service at toll plaza by using ordered probit model28 cited
  • 2023Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups27 cited
  • 2019A Framework for the Sustainability Assessment of (Micro)transit Systems27 cited
  • 2019FIPIA with information entropy: A new hybrid method to assess airline service quality26 cited
  • 2018Comfride22 cited
  • 2023An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil21 cited