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Factors affecting internet banking adoption among internal and external customers: a case of Pakistan
14 references·16 citing·42 second hop
Factors affecting internet banking adoption among internal and external customers: a case of Pakistan (2013)Factors affecting internet banking adopti…Factors Influencing the Adoption of Internet Banking in Tunisia (2011)Factors Influencing the Adopt…The youth market for internet banking services: perceptions, attitude and behaviour (2010)The youth market for internet…Online banking adoption: an empirical analysis (2010)Online banking adoption: an e…Investigating the drivers of internet banking adoption decision (2008)Investigating the drivers of …The use of a decomposed theory of planned behavior to study Internet banking in Taiwan (2004)The use of a decomposed theor…Modelling consumer choice of distribution channels: an illustration from financial services (2002)Modelling consumer choice of …An empirical investigation of the Turkish consumers’ acceptance of Internet banking services (2001)An empirical investigation of…Provision of electronic banking in the UK and the Republic of Ireland (1999)Provision of electronic banki…Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Adoption of Internet banking …The behavioral consequences of PC banking (1998)The behavioral consequences o…Understanding Information Technology Usage: A Test of Competing Models (1995)Understanding Information Tec…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Role of financial inclusion and digital transformation on bank credit risk (2024)Role of financial inclusion a…Teachers’ self-efficacy, mental well-being and continuance commitment of using learning management system during COVID-19 pandemic: a comparative study of Pakistan and Malaysia (2021)Teachers’ self-efficacy, ment…Knowledge and innovative factors: how cloud computing improves students’ academic performance (2021)Knowledge and innovative fact…E-learning in higher education during COVID-19: evidence from blackboard learning system (2021)E-learning in higher educatio…Behavioural intention and adoption of internet banking among clients’ of Islamic banks in Malaysia: an analysis using UTAUT2 (2021)Behavioural intention and ado…The influence of psychological, motivational, and behavioral factors on university students' achievements: the mediating effect of academic adjustment (2020)The influence of psychologica…Influence of social networking sites on life satisfaction among university students: a mediating role of social benefit and social overload (2020)Influence of social networkin…Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction (2020)Do CSR activities increase or…Drivers of Mobile Payment Acceptance in China: An Empirical Investigation (2019)Drivers of Mobile Payment Acc…Assessing e-learning system in higher education institutes (2018)Assessing e-learning system i…MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS (2017)MODIFIED SERVQUAL MODEL AND E…Islamic home financing in Pakistan: a SEM-based approach using modified TPB model (2017)Islamic home financing in Pak…Factors affecting to select Islamic credit cards in Pakistan: the TRA model (2017)Factors affecting to select I…Consumer Behavioral Intentions towards Mobile Payment Services: An Empirical Analysis in Pakistan (2017)Consumer Behavioral Intention…Facebook Is a Source of Social Capital Building Among University Students (2016)Facebook Is a Source of Socia…Internet banking and customer satisfaction in Pakistan (2015)Internet banking and customer…Self-efficacy mechanism in human agency. 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(1977)The theory of planned behavior (1991)Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2017)Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2018)Diffusion of Innovations 1 (2019)User Acceptance of Information Technology: Toward A Unified View1 (2003)A systematic review of Internet banking adoption (2013)Factors affecting adoption of online banking: A meta-analytic structural equation modeling study (2014)Adoption of artificial intelligence in banking services: an empirical analysis (2021)Why Do People Shop? (1972)Basics of Qualitative Research (1992)Focus Groups as Qualitative Research (1997)Service Quality in Multichannel Services Employing Virtual Channels (2006)Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006)The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Impact of Sales Promotions on When, What, and How Much to Buy (1988)Adoption of internet banking: An empirical study in Hong Kong (2006)Factors Affecting Individuals to Adopt Mobile Banking: Empirical Evidence from the Utaut Model (2012)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)Organizational Strategy, Structure, and Process (1978)Electronic markets and electronic hierarchies (1987)Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Internet banking adoption strategies for a developing country: the case of Thailand (2005)Consumer resistance to internet banking: postponers, opponents and rejectors (2008)Digital banking, customer experience and bank financial performance (2018)Refinement and reassessment of the SERVQUAL scale. 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this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1974An Index of Factorial Simplicity14,857 cited
  • 1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
  • 1999Adoption of Internet banking by Australian consumers: an empirical investigation1,140 cited
  • 2004The use of a decomposed theory of planned behavior to study Internet banking in Taiwan922 cited
  • 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services694 cited
  • 1999Provision of electronic banking in the UK and the Republic of Ireland548 cited
  • 2002Modelling consumer choice of distribution channels: an illustration from financial services373 cited
  • 2010Online banking adoption: an empirical analysis343 cited
  • 1998The behavioral consequences of PC banking222 cited
  • 2011Factors Influencing the Adoption of Internet Banking in Tunisia187 cited
  • 2008Investigating the drivers of internet banking adoption decision160 cited
  • 2010The youth market for internet banking services: perceptions, attitude and behaviour142 cited

Cited by

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  • 2020Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction148 cited
  • 2020Influence of social networking sites on life satisfaction among university students: a mediating role of social benefit and social overload128 cited
  • 2015Internet banking and customer satisfaction in Pakistan112 cited
  • 2021Behavioural intention and adoption of internet banking among clients’ of Islamic banks in Malaysia: an analysis using UTAUT2104 cited
  • 2019Drivers of Mobile Payment Acceptance in China: An Empirical Investigation78 cited
  • 2016Facebook Is a Source of Social Capital Building Among University Students74 cited
  • 2017Factors affecting to select Islamic credit cards in Pakistan: the TRA model73 cited
  • 2018Assessing e-learning system in higher education institutes72 cited
  • 2021E-learning in higher education during COVID-19: evidence from blackboard learning system70 cited
  • 2024Role of financial inclusion and digital transformation on bank credit risk70 cited
  • 2020The influence of psychological, motivational, and behavioral factors on university students' achievements: the mediating effect of academic adjustment70 cited
  • 2017Consumer Behavioral Intentions towards Mobile Payment Services: An Empirical Analysis in Pakistan69 cited
  • 2021Teachers’ self-efficacy, mental well-being and continuance commitment of using learning management system during COVID-19 pandemic: a comparative study of Pakistan and Malaysia69 cited
  • 2017Islamic home financing in Pakistan: a SEM-based approach using modified TPB model61 cited
  • 2017MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS52 cited
  • 2021Knowledge and innovative factors: how cloud computing improves students’ academic performance48 cited