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Consumer confusion proneness: scale development, validation, and application
16 references·16 citing·44 second hopsampled
Consumer confusion proneness: scale development, validation, and application (2007)Consumer confusion proneness: scale devel…A perspective on judgment and choice: Mapping bounded rationality. (2003)A perspective on judgment and…Maximizing versus satisficing: Happiness is a matter of choice. (2002)Maximizing versus satisficing…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…When choice is demotivating: Can one desire too much of a good thing? (2000)When choice is demotivating: …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Using LISREL for Structural Equation Modeling: A Researcher′s Guide (1998)Using LISREL for Structural E…Consumer Preference for a No‐Choice Option (1997)Consumer Preference for a No‐…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)The magical number seven, plu…Choice under Conflict: The Dynamics of Deferred Decision (1992)Choice under Conflict: The Dy…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Methodology for Profiling Consumers' Decision‐Making Styles (1986)A Methodology for Profiling C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Consumer behavior and marketing action (1981)Consumer behavior and marketi…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Conflict, arousal, and curiosity. (1960)Conflict, arousal, and curios…Do environmental knowledge and green trust matter for purchase intention of eco-friendly home appliances? An application of extended theory of planned behavior (2022)Do environmental knowledge an…Consumer confusion and decision postponement in the online tourism domain: the moderating role of self-efficacy (2022)Consumer confusion and decisi…Green market orientation, green innovation capability, green knowledge acquisition and green brand positioning as determinants of new product success (2021)Green market orientation, gre…Consumer decision-making styles, involvement, and the intention to participate in online group buying (2021)Consumer decision-making styl…Electronic word of mouth in tourism and hospitality consumer behaviour: state of the art (2020)Electronic word of mouth in t…The role of ambiguity and skepticism in the effectiveness of sustainability labeling (2019)The role of ambiguity and ske…A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management) (2018)A critical review of determin…Does organizational creativity always drive market performance? (2017)Does organizational creativit…The impact of consumer confusion from eco-labels on negative WOM, distrust, and dissatisfaction (2016)The impact of consumer confus…Retail shopper confusion: Conceptualization, scale development, and consequences (2016)Retail shopper confusion: Con…The Impact of Color and Animation on Sports Viewers’ Attention to Televised Sponsorship Signage (2014)The Impact of Color and Anima…Cognitive fit, retail shopper confusion, and shopping value: Empirical investigation (2014)Cognitive fit, retail shopper…Uncertainty in ethical consumer choice: a conceptual model (2013)Uncertainty in ethical consum…THE EFFECT OF CONSUMER CONFUSION PRONENESS ON WORD OF MOUTH, TRUST, AND CUSTOMER SATISFACTION (2013)THE EFFECT OF CONSUMER CONFUS…Linking Sources of Consumer Confusion to Decision Satisfaction: The Role of Choice Goals (2013)Linking Sources of Consumer C…Consumer uncertainty, revisited (2011)Consumer uncertainty, revisit…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Judgment under Uncertainty: Heuristics and Biases (1974)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)A Model of Reference-Dependent Preferences (2006)Associative and propositional processes in evaluation: An integrative review of implicit and explicit attitude change. (2006)Integrating psychological and neurobiological considerations regarding the development and maintenance of specific Internet-use disorders: An Interaction of Person-Affect-Cognition-Execution (I-PACE) model (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)Generalized expectancies for internal versus external control of reinforcement. (1966)Intrinsic Motivation and Self-Determination in Human Behavior (1985)A Motivational Science Perspective on the Role of Student Motivation in Learning and Teaching Contexts. (2003)Psychology and Economics: Evidence from the Field (2009)Uniting the Tribes of Fluency to Form a Metacognitive Nation (2009)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)A SOCIAL CAPITAL THEORY OF CAREER SUCCESS. (2001)A short form of the metacognitions questionnaire: properties of the MCQ-30 (2003)Revisiting Sample Size and Number of Parameter Estimates: Some Support for the N:q Hypothesis (2003)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Well-being : the foundations of hedonic psychology (1999)The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods (2009)A scaling method for priorities in hierarchical structures (1977)How to make a decision: The analytic hierarchy process (1990)The theory of planned behavior (1991)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The magical number seven, plus or minus two: Some limits on our capacity for processing information.17,161 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1960Conflict, arousal, and curiosity.6,018 cited
  • 2003A perspective on judgment and choice: Mapping bounded rationality.5,537 cited
  • 2000When choice is demotivating: Can one desire too much of a good thing?2,564 cited
  • 1998Using LISREL for Structural Equation Modeling: A Researcher′s Guide2,007 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 2002Maximizing versus satisficing: Happiness is a matter of choice.1,817 cited
  • 1981Consumer behavior and marketing action1,396 cited
  • 1986A Methodology for Profiling Consumers' Decision‐Making Styles1,182 cited
  • 1992Choice under Conflict: The Dynamics of Deferred Decision

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1,013 cited
  • 1997Consumer Preference for a No‐Choice Option996 cited
  • Cited by

    • 2021Green market orientation, green innovation capability, green knowledge acquisition and green brand positioning as determinants of new product success202 cited
    • 2018A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)160 cited
    • 2020Electronic word of mouth in tourism and hospitality consumer behaviour: state of the art155 cited
    • 2016The impact of consumer confusion from eco-labels on negative WOM, distrust, and dissatisfaction147 cited
    • 2013THE EFFECT OF CONSUMER CONFUSION PRONENESS ON WORD OF MOUTH, TRUST, AND CUSTOMER SATISFACTION129 cited
    • 2014Cognitive fit, retail shopper confusion, and shopping value: Empirical investigation120 cited
    • 2011Consumer uncertainty, revisited118 cited
    • 2022Do environmental knowledge and green trust matter for purchase intention of eco-friendly home appliances? An application of extended theory of planned behavior112 cited
    • 2013Linking Sources of Consumer Confusion to Decision Satisfaction: The Role of Choice Goals92 cited
    • 2021Consumer decision-making styles, involvement, and the intention to participate in online group buying82 cited
    • 2013Uncertainty in ethical consumer choice: a conceptual model82 cited
    • 2014The Impact of Color and Animation on Sports Viewers’ Attention to Televised Sponsorship Signage69 cited
    • 2016Retail shopper confusion: Conceptualization, scale development, and consequences67 cited
    • 2019The role of ambiguity and skepticism in the effectiveness of sustainability labeling65 cited
    • 2022Consumer confusion and decision postponement in the online tourism domain: the moderating role of self-efficacy62 cited
    • 2017Does organizational creativity always drive market performance?55 cited