Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance

Sang M. Lee · Boo Ho Rho · Sungyoul Lee

209 citations0/0 files storedInternational Journal of Production Research

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Management Systems and Quality Improvement Quality and Supply Management Quality and Management Systems

Abstract

The aim was to test the link between the Malcolm Baldrige National Quality Award (MBNQA) criteria and organizational quality performance. Specifically, this paper focuses on the role of quality information and analysis in quality performance among Korean manufacturing firms. This study also reviews prior research on MBNQA and examines the impact of customer and market management on quality. A survey instrument was developed based on specific criteria of MBNQA. Results suggest that quality information and analysis has a strong, positive impact on strategic quality planning and process management, and quality results are affected by human resource management and process management.

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