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Cited by

• 2008Quality management, environmental management and firm performance: A review of empirical studies and issues of integration203 cited
• 2011Corporate social responsibility, benchmarking, and organizational performance in the petroleum industry: A quality management perspective137 cited
• 2010Integration of quality management and environmental management systems101 cited
• 2019Impact of technology management on corporate sustainability performance94 cited
• 2016Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success Factors88 cited
• 2016Effect of TQM principles on performance of Indian SMEs: the case of automotive supply chain84 cited
• 2011Business Excellence Model: An overarching framework for managing and aligning multiple organisational improvement initiatives83 cited
• 2008Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora81 cited
• 2010The relationship between total quality management and quality performance in the service industry: a theoretical model80 cited
• 2008The effect of organizational culture stemming from national culture towards quality management deployment79 cited
• 2020The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia77 cited
• 2014Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework