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Failure to deliver? Linking online order fulfillment glitches with future purchase behavior

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1997Supply Chain Management: More Than a New Name for Logistics2,865 cited

Cited by

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2019Interpretive research88 cited
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2019Is there a performance tradeoff in managing order fulfillment and the bullwhip effect in supply chains? The role of information sharing and information type80 cited
2024The Effect of Delivery Time on Repurchase Behavior in Quick Commerce80 cited
2017E-fulfillment dimensions and its influence on customers in e-tailing: a critical review79 cited
2015Assessing the Impact of Price Promotions on Consumer Response to Online Stockouts71 cited
2023Examining the effect of logistics service quality on customer satisfaction and re-use intention71 cited
2016Hurry! Sale Ends Soon: The Impact of Limited Inventory Availability Disclosure on Consumer Responses to Online Stockouts68 cited
2019Managing online product assortment and order fulfillment for superior e-tailing service experience65 cited
2017Exploring the Impact of Delivery Performance on Customer Transaction Volume and Unit Price: Evidence from an Assembly Manufacturing Supply Chain62 cited
2014Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet60 cited
2017Consumer‐Based Supply Chain Management Performance Research: A Structured Literature Review59 cited
2018Consumer sensitivity to delivery lead time: a furniture retail case57 cited
2014Creating customer repurchase intention in Internet retailing: The effects of multiple service events and product type55 cited
2024Impact of AI-Oriented Live-Streaming E-Commerce Service Failures on Consumer Disengagement—Empirical Evidence from China48 cited