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Emotions, trust and relationship development in business relationships: A conceptual model for buyer–seller dyads

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References

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1991Emotion And Adaptation12,682 cited
1990Emotional Intelligence10,470 cited
1987Developing Buyer-Seller Relationships9,139 cited
1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
1987Self-discrepancy: A theory relating self and affect.7,208 cited
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1984The Evolution of Cooperation.3,890 cited
1998Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances3,360 cited
1999The Role of Emotions in Marketing3,295 cited
1998Trust And Distrust: New Relationships and Realities

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