New measures of job control, cognitive demand, and production responsibility.

Paul R. Jackson · Toby D. Wall · Robin Martin · Keith Davids

492 citations0/0 files storedJournal of Applied Psychology

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Job Satisfaction and Organizational Behavior Psychometric Methodologies and Testing Workplace Health and Well-being

Abstract

Recent research has highlighted several job characteristics salient to employee well-being and behavior for which there are no adequate generally applicable measures. These include timing and method control, monitoring and problem-solving demand, and production responsibility. In this article, an attempt to develop measures of these constructs provided encouraging results. Confirmatory factor analyses applied to data from 2 samples of shop-floor employees showed a consistent fit to a common 5-factor measurement model. Scales corresponding to each of the dimensions showed satisfactory internal and test–retest reliabilities. As expected, the scales also discriminated between employees in different jobs and employees working with contrasting technologies.

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References

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2017An Ultra-Short Measure for Work Engagement 1999Testing Factorial Invariance across Groups: A Reconceptualization and Proposed New Method 2003Emotion regulation in customer service roles: Testing a model of emotional labor.2012The dark side of technologies: Technostress among users of information and communication technologies 2009Momentary work recovery: The role of within-day work breaks

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