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The service sector revolution: The automation of services
2 references·4 citing·23 second hop
The service sector revolution: The automation of services (1983)The service sector revolution: The automa…Service Operations Management (2008)Service Operations ManagementTRANSPORTATION IN AMERICA: 1999 (2000)TRANSPORTATION IN AMERICA: 19…Conceptualisation of service quality for hybrid services: a hierarchical approach (2013)Conceptualisation of service …Shifting Paradigms (2000)Shifting ParadigmsManaging Organizational Culture: Dreams and Possibilities (1990)Managing Organizational Cultu…Environmental Change and the Personnel Function: A Review of the Research (1989)Environmental Change and the …Men and Women of the Corporation (1978)Age-related differences in work attitudes and behavior: A review and conceptual analysis. (1983)Megatrends: Ten new directions transforming our lives (1983)Still not Developing after all these Years? The Intra-Organizational Role of Public Personnel Departments (1993)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Measuring internal service quality: the case of the Greek public higher education institutions (2019)Impact of Corporate Reputation Dimensions on Consumer Trust (2021)Delivering quality service: balancing customer perceptions and expectations (1990)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Issues and concerns in technology decisions: the hotel operator's perspective (2012)The impact of information and communication technology on the marketing performance of Jordanian hotels (2015)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Organizational culture and leadership (1993)Operations as marketing: A competitive service strategy (1991)Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors (2013)Components of cultural tourists’ experiences in destinations (2015)Balance and coordination for road and rail (1992)Uses and Meanings of Full Social Cost Estimates (1997)Drivers of Intermodal Rail Freight Growth in North America (2009)
this work references cited by second hop

References

  • 2008Service Operations Management300 cited
  • 2000TRANSPORTATION IN AMERICA: 199939 cited

Cited by

  • 2013Conceptualisation of service quality for hybrid services: a hierarchical approach28 cited
  • 1990Managing Organizational Culture: Dreams and Possibilities22 cited
  • 2000Shifting Paradigms15 cited
  • 1989Environmental Change and the Personnel Function: A Review of the Research4 cited

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