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Exploring asymmetric effects in the formation of retail price satisfaction

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References

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1988Response Determinants in Satisfaction Judgments1,685 cited
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1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions

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1,213 cited

1998On the relationship between store image, store satisfaction and store loyalty1,157 cited

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