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On measurement of customer satisfaction

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References

1958Survey Methods in Social Investigation.1,434 cited

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1998ON-LINE SERVICE QUALITY CONTROL: THE QUALITOMETRO METHOD31 cited

1995Consumer-defined service quality in international retailing30 cited

2012The classification and importance of E‐S‐Qual quality attributes: an evaluation of online shoppers28 cited

1992Total quality management as a strategic variable27 cited