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Integrating quality function deployment and benchmarking to achieve greater profitability
16 references·16 citing·43 second hopsampled
Integrating quality function deployment and benchmarking to achieve greater profitability (2006)Integrating quality function deployment a…A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment (2002)A fuzzy AHP approach to the d…Translating customers’ voices into operations requirements ‐ A QFD application in higher education (2001)Translating customers’ voices…Integrating SERVQUAL and Kano’s model into QFD for service excellence development (2001)Integrating SERVQUAL and Kano…Methods and techniques to help quality function deployment (QFD) (2000)Methods and techniques to hel…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…Building balanced scorecard with SWOT analysis, and implementing “Sun Tzu’s The Art of Business Management Strategies” on QFD methodology (2000)Building balanced scorecard w…An integrated approach to innovative product development using Kano’s model and QFD (2000)An integrated approach to inn…Review of QFD and related deployment techniques (1998)Review of QFD and related dep…An application of quality function deployment to improve the quality of teaching (1998)An application of quality fun…MANUFACTURING STRATEGY: AT THE INTERSECTION OF TWO PARADIGM SHIFTS (1996)MANUFACTURING STRATEGY: AT TH…Quality function deployment (1995)Quality function deploymentIntegrating QFD, AHP and Benchmarking in Strategic Marketing (1994)Integrating QFD, AHP and Benc…AN AHP FRAMEWORK FOR PRIORITIZING CUSTOMER REQUIREMENTS IN QFD: AN INDUSTRIALIZED HOUSING APPLICATION (1994)AN AHP FRAMEWORK FOR PRIORITI…ON HOW TO PRIORITIZE DESIGN REQUIREMENTS DURING THE QFD PLANNING PROCESS (1993)ON HOW TO PRIORITIZE DESIGN R…The Analytic Hierarchy Process (1985)The Analytic Hierarchy ProcessOptimization by the Analytic Hierarchy Process (1979)Optimization by the Analytic …Mapping the customer centric weather index insurance service design using quality function deployment (2022)Mapping the customer centric …Quantification of ESG Regulations: A Cross-Country Benchmarking Analysis (2021)Quantification of ESG Regulat…APPLICATION OF DEA IN BENCHMARKING: A SYSTEMATIC LITERATURE REVIEW FROM 2003–2020 (2021)APPLICATION OF DEA IN BENCHMA…Investigating profitability performance of construction projects using big data: A project analytics approach (2019)Investigating profitability p…The excellence quest: a study of business excellence award-winning organizations in UAE (2017)The excellence quest: a study…Business analysis techniques in business reengineering (2016)Business analysis techniques …Analysis of new product development research: 1998-2009 (2014)Analysis of new product devel…Benchmarking the quality function deployment models (2013)Benchmarking the quality func…How to improve the promotion of Korean beef barbecue, bulgogi, for international customers. An application of quality function deployment (2012)How to improve the promotion …Evolving benchmarking practices: a review for research perspectives (2012)Evolving benchmarking practic…Benchmarking a leadership model for the green economy (2011)Benchmarking a leadership mod…Benchmarking leadership styles for organizational learning in Indian context (2010)Benchmarking leadership style…Axiomatic design application for minimising the difficulties of QFD usage (2010)Axiomatic design application …Benchmarking service quality in UK electricity distribution networks (2009)Benchmarking service quality …Benchmarking practices of quality function deployment: results from a field study (2008)Benchmarking practices of qua…Improving project management performance of large contractors using benchmarking approach (2007)Improving project management …The House of Quality (1988)The Voice of the Customer (1993)A fuzzy AHP application in government-sponsored R&D project selection (2006)Integrated analytic hierarchy process and its applications – A literature review (2007)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)Operations Research -- An Introduction (1980)The analytic hierarchy process : planning, priority setting, resource allocation (1980)Product Development Cycle Time and Organizational Performance (1997)Determination of an optimal set of design requirements using house of quality (1998)Fuzzy multicriteria models for quality function deployment (2000)Fuzzy sets (1965)Design and marketing of new products (1980)Fuzzy sets (1996)A fuzzy quality function deployment system for buildable design decision-makings (2003)Fuzzy group decision-making to multiple preference formats in quality function deployment (2006)Overview of the Application of “Fuzzy Techniques” in Construction Management Research (2009)Attractive Quality and Must-Be Quality (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)TOURIST SATISFACTION AND DISSATISFACTION (2009)A critical review of techniques for classifying quality attributes in the Kano model (2011)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The Sources of Innovation (2007)Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review (2008)Understanding customer needs through quantitative analysis of Kano's model (2010)A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model (2014)A resource‐based view of the firm (1984)The Theory of the Growth of the Firm (1995)Environmental performance as an operations objective (2001)Towards a Theory of Competitive Progression: Evidence from High‐Tech Manufacturing (2004)Faster, better, cheaper: A study of NPD project efficiency and performance tradeoffs (2005)The Core Competence of the Corporation (2006)The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (1997)Integrating the Kano Model and QFD for Designing New Products (2007)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)A scaling method for priorities in hierarchical structures (1977)The analytic hierarchy process—what it is and how it is used (1987)Applications of the extent analysis method on fuzzy AHP (1996)Analytic hierarchy process: An overview of applications (2004)The outranking approach and the foundations of electre methods (1991)Tentative guidelines to help choosing an appropriate MCDA method (1998)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)A framework for the Selection of a packaging design based on the SWARA method (2015)
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References

  • 1985The Analytic Hierarchy Process15,357 cited
  • 1979Optimization by the Analytic Hierarchy Process4,520 cited
  • 2002A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment394 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 1993ON HOW TO PRIORITIZE DESIGN REQUIREMENTS DURING THE QFD PLANNING PROCESS370 cited
  • 1996MANUFACTURING STRATEGY: AT THE INTERSECTION OF TWO PARADIGM SHIFTS359 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 1994AN AHP FRAMEWORK FOR PRIORITIZING CUSTOMER REQUIREMENTS IN QFD: AN INDUSTRIALIZED HOUSING APPLICATION287 cited
  • 2000An integrated approach to innovative product development using Kano’s model and QFD281 cited
  • 2000Methods and techniques to help quality function deployment (QFD)258 cited
  • 1998An application of quality function deployment to improve the quality of teaching238 cited
  • 1998Review of QFD and related deployment techniques200 cited
  • 1995Quality function deployment186 cited
  • 2000Building balanced scorecard with SWOT analysis, and implementing “Sun Tzu’s The Art of Business Management Strategies” on QFD methodology181 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2001Translating customers’ voices into operations requirements ‐ A QFD application in higher education177 cited
  • 1994Integrating QFD, AHP and Benchmarking in Strategic Marketing168 cited
  • Cited by

    • 2007Improving project management performance of large contractors using benchmarking approach208 cited
    • 2021Quantification of ESG Regulations: A Cross-Country Benchmarking Analysis123 cited
    • 2012Evolving benchmarking practices: a review for research perspectives107 cited
    • 2019Investigating profitability performance of construction projects using big data: A project analytics approach80 cited
    • 2021APPLICATION OF DEA IN BENCHMARKING: A SYSTEMATIC LITERATURE REVIEW FROM 2003–202076 cited
    • 2012How to improve the promotion of Korean beef barbecue, bulgogi, for international customers. An application of quality function deployment56 cited
    • 2017The excellence quest: a study of business excellence award-winning organizations in UAE52 cited
    • 2013Benchmarking the quality function deployment models50 cited
    • 2014Analysis of new product development research: 1998-200938 cited
    • 2010Axiomatic design application for minimising the difficulties of QFD usage37 cited
    • 2016Business analysis techniques in business reengineering36 cited
    • 2011Benchmarking a leadership model for the green economy35 cited
    • 2022Mapping the customer centric weather index insurance service design using quality function deployment28 cited
    • 2010Benchmarking leadership styles for organizational learning in Indian context28 cited
    • 2009Benchmarking service quality in UK electricity distribution networks24 cited
    • 2008Benchmarking practices of quality function deployment: results from a field study23 cited