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The impact of a waiting-time threshold in overflow systems with impatient customers · Study

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ArticleThe impact of a waiting-time threshold in overflow systems with impatient customers

Raik Stolletz2012

Article2012

The impact of a waiting-time threshold in overflow systems with impatient customers

Raik Stolletz · Michael Manitz

12 citations·0/0 files stored·Omega

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Advanced Queuing Theory Analysis Customer Service Quality and Loyalty Healthcare Operations and Scheduling Optimization

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References

2000Queueing Networks and Markov Chains: Modeling and Performance Evaluation with Computer Science Applications 2006Queueing networks and Markov chains: modeling and performance evaluation with computer science applications 2007Call-Routing Schemes for Call-Center Outsourcing 2002Asymptotic Results and a Markovian Approximation for the M(n)/M(n)/s+GI System 2010Practical scheduling for call center operations 2003Performance Analysis and Optimization of Inbound Call Centers 2003Overflow analysis and cross-trained servers 2005Approximating multi-skill blocking systems by HyperExponential Decomposition

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Year2012

Typearticle

Published2012-05-16

VenueOmega

ISSN-L0305-0483

Languageen

Citations12

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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doi10.1016/j.omega.2012.05.001

openalex_workW2014282794

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