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The impact of a waiting-time threshold in overflow systems with impatient customers
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The impact of a waiting-time threshold in overflow systems with impatient customers (2012)The impact of a waiting-time threshold in…OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS (2015)OPTIMIZATION OF OVERFLOW POLI…First in Line Waiting Times as a Tool for Analysing Queueing Systems (2012)First in Line Waiting Times a…Queues with waiting time dependent service (2011)Queues with waiting time depe…THE N-NETWORK MODEL WITH UPGRADES (2010)THE N-NETWORK MODEL WITH UPGR…Practical scheduling for call center operations (2010)Practical scheduling for call…Analysis of Two‐Level Support Systems with Time‐Dependent Overflow—A Banking Application (2010)Analysis of Two‐Level Support…Call-Routing Schemes for Call-Center Outsourcing (2007)Call-Routing Schemes for Call…Queueing networks and Markov chains: modeling and performance evaluation with computer science applications (2006)Queueing networks and Markov …Approximating multi-skill blocking systems by HyperExponential Decomposition (2005)Approximating multi-skill blo…Performance Analysis and Optimization of Inbound Call Centers (2003)Performance Analysis and Opti…Overflow analysis and cross-trained servers (2003)Overflow analysis and cross-t…Asymptotic Results and a Markovian Approximation for the M(n)/M(n)/s+GI System (2002)Asymptotic Results and a Mark…Queueing Networks and Markov Chains: Modeling and Performance Evaluation with Computer Science Applications (2000)Queueing Networks and Markov …Overflow analysis for finite waiting room systems (1990)Overflow analysis for finite …Queuing with Impatient Customers and Ordered Service (1957)Single-server queues with impatient customers (1984)Queues and Point Processes. (1985)Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV) (2008)Queueing models for full-flexible multi-class call centers with real-time anticipated delays (2009)Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements (2009)Point Processes and Queues (1981)Point Processes and Queues: Martingale Dynamics. (1983)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)The “W” network and the dynamic control of unreliable flexible servers (2011)Priority queue with customer upgrades (2012)Assigning spontaneous volunteers to relief efforts under uncertainty in task demand and volunteer availability (2020)An introduction to queueing theory (1993)Statistical Analysis of a Telephone Call Center (2005)G-RAND: A phase-type approximation for the nonstationary G(t)/G(t)/s(t)+G(t) queue (2014)A Queueing Theoretic Approach to Set Staffing Levels in Time‐Dependent Dual‐Class Service Systems* (2016)Employee scheduling with short demand perturbations and extensible shifts (2018)Matrix-Geometric Solutions to Stochastic Models (1984)Matrix-geometric solutions in stochastic models (1985)Stochastic Modeling and the Theory of Queues (1989)Optimizing the Staffing and Routing of Small‐Size Hierarchical Call Centers (2008)STABILIZING PERFORMANCE IN NETWORKS OF QUEUES WITH TIME-VARYING ARRIVAL RATES (2014)Introduction to the Theory of Queues. (1963)DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS (2008)Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials (2008)Queueing Systems. Volume 1: Theory (1975)Theory, Volume 1, Queueing Systems (1975)Intelligent Procedures for Intra‐Day Updating of Call Center Agent Schedules (2009)Priority Assignment Under Imperfect Information on Customer Type Identities (2009)Operations Research (OR) in Service Industries: A Comprehensive Review (2013)Applied Probability and Queues (1987)Applied Probability and Queues (2003)What is going on when nothing is going on? Exploring the role of the consumer in shaping waiting situations (2015)Uncovering the silent language of waiting (2016)Continuous approximation of collective system behaviour: A tutorial (2013)Queue mining for delay prediction in multi-class service processes (2015)Time and activity sequence prediction of business process instances (2018)Probabilistic Forecasts of Bike-Sharing Systems for Journey Planning (2015)Incorporating location and inventory decisions into a supply chain design problem with uncertain demands and lead times (2017)Operations in Financial Services—An Overview (2010)
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References

  • 2000Queueing Networks and Markov Chains: Modeling and Performance Evaluation with Computer Science Applications1,147 cited
  • 2006Queueing networks and Markov chains: modeling and performance evaluation with computer science applications160 cited
  • 2007Call-Routing Schemes for Call-Center Outsourcing83 cited
  • 2002Asymptotic Results and a Markovian Approximation for the M(n)/M(n)/s+GI System81 cited
  • 2010Practical scheduling for call center operations42 cited
  • 2003Performance Analysis and Optimization of Inbound Call Centers41 cited
  • 2003Overflow analysis and cross-trained servers40 cited
  • 2005Approximating multi-skill blocking systems by HyperExponential Decomposition39 cited
  • 2010THE N-NETWORK MODEL WITH UPGRADES28 cited
  • 2011Queues with waiting time dependent service24 cited
  • 2012First in Line Waiting Times as a Tool for Analysing Queueing Systems20 cited
  • 1990Overflow analysis for finite waiting room systems20 cited
  • 2015OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS15 cited
  • 2010Analysis of Two‐Level Support Systems with Time‐Dependent Overflow—A Banking Application12 cited

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