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Quality as Symphony
16 references·1 citing·31 second hop
Quality as Symphony (1995)Quality as SymphonyMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Juran's Quality Control Handbook (1990)Juran's Quality Control Handb…Delivering Quality Service (1990)Delivering Quality ServiceConsumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Taguchi Techniques for Quality Engineering (1989)Taguchi Techniques for Qualit…The House of Quality (1988)The House of QualityRestoring Our Competitive Edge: Competing through Manufacturing. (1985)Restoring Our Competitive Edg…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Research in Organizational Behavior (1984)Research in Organizational Be…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Quality-Control Handbook. (1952)Quality-Control Handbook.Economic Control of Quality of Manufactured Product. (1932)Economic Control of Quality o…Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS (2010)Quality of University Service…Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Strategizing, economizing, and economic organization (1991)Case research in operations management (2002)Sustainable Operations Management (2005)Process Capability Indices. (1995)On theory in operations management (1998)THE LAW OF CRIME CONCENTRATION AND THE CRIMINOLOGY OF PLACE* (2015)Procedures for Reacting to a Change in Distribution (1971)Statistical process control as a tool for research and healthcare improvement (2003)Data quality for data science, predictive analytics, and big data in supply chain management: An introduction to the problem and suggestions for research and applications (2014)The Taguchi methodology as a statistical tool for biotechnological applications: A critical appraisal (2008)An artificial neural network (p,d,q) model for timeseries forecasting (2009)A novel hybrid MCDM model combining the SAW, TOPSIS and GRA methods based on experimental design (2016)Social Identity Theory and the Organization (1989)Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors (1991)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984Research in Organizational Behavior10,806 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1932Economic Control of Quality of Manufactured Product.3,069 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1952Quality-Control Handbook.2,849 cited
  • 1989Taguchi Techniques for Quality Engineering2,721 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1988The House of Quality2,266 cited
  • 1985Restoring Our Competitive Edge: Competing through Manufacturing.2,212 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1990Juran's Quality Control Handbook1,384 cited
  • 1990Delivering Quality Service

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  • 2010Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS25 cited