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Adopting internet banking services in a small island state: assurance of bank service quality
11 references·7 citing·50 second hopsampled
Adopting internet banking services in a small island state: assurance of bank service quality (2007)Adopting internet banking services in a s…Internet Banking: Developments and Prospects (2012)Internet Banking: Development…The use of a decomposed theory of planned behavior to study Internet banking in Taiwan (2004)The use of a decomposed theor…Relationship quality, on‐line banking and the information technology gap (2003)Relationship quality, on‐line…An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector (2003)An empirical evaluation of US…Service quality in Internet banking: the importance of customer role (2002)Service quality in Internet b…The key determinants of Internet banking service quality: a content analysis (2001)The key determinants of Inter…An empirical investigation of the Turkish consumers’ acceptance of Internet banking services (2001)An empirical investigation of…The Internet and services marketing – the case of Danish retail banking (2000)The Internet and services mar…Provision of electronic banking in the UK and the Republic of Ireland (1999)Provision of electronic banki…The behavioral consequences of PC banking (1998)The behavioral consequences o…Who Uses Electronic Banking? Results from the 1995 Survey of Consumer Finances (1997)Who Uses Electronic Banking? …Factors Affecting Internet Banking Adoption: An Application of Adaptive LASSO (2022)Factors Affecting Internet Ba…Understanding service quality: insights from the literature (2018)Understanding service quality…The diffusion of ATM technology in Indian banking (2011)The diffusion of ATM technolo…Adoption of Internet banking by Iranian customer: An empirical investigation (2011)Adoption of Internet banking …Academic publications on innovation management in banks (1998–2008): A research note (2011)Academic publications on inno…The Adoption and Use of Personal Internet Banking Services in Thailand (2009)The Adoption and Use of Perso…A comparative study on e-banking services between China and USA (2009)A comparative study on e-bank…Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2017)Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2018)Diffusion of Innovations 1 (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Measuring customer perceived online service quality (2004)An analysis of the e‐service literature: towards a research agenda (2006)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Research Methods for Business Students (2003)An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction (2009)Impact of Service Quality, Customer Satisfaction and Switching Costs on Customer Loyalty (2020)Customer experience in digital banking: a review and future research directions (2022)Developing Buyer-Seller Relationships (1987)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)From relationships to experiences in retail financial services (2004)Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach (2005)Understanding the role of social media in bank marketing (2012)Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias in Mail Surveys (1977)A Strategic Analysis of Electronic Marketplaces (1991)Electronic Commerce Customer Relationship Management: An Assessment of Research (2001)Internet marketing research (1987‐2000): a literature review and classification (2003)The Behavioral Consequences of Service Quality (1996)Factors Influencing the Adoption of Internet Banking in Tunisia (2011)Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model (2012)Organizational Strategy, Structure, and Process (1978)Electronic markets and electronic hierarchies (1987)Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Internet banking adoption strategies for a developing country: the case of Thailand (2005)Consumer resistance to internet banking: postponers, opponents and rejectors (2008)Digital banking, customer experience and bank financial performance (2018)The information economy (1976)The Relationship between Capital and Earnings in Banking (1995)Business-to-Business Electronic Commerce (2001)Credit Scoring and the Availability, Price, and Risk of Small Business Credit (2002)Online banking performance evaluation using data envelopment analysis and principal component analysis (2008)The Impact of Internet Banking on Bank Performance and Risk: The Indian Experience (2009)Refinement and reassessment of the SERVQUAL scale. (1991)The diffusion of Internet banking among Singapore consumers (2003)Consumers’ attitudes towards online and mobile banking in China (2005)Predicting young consumers' take up of mobile banking services (2010)The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006)Service innovation and customer satisfaction: the role of customer value creation (2017)The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector (2018)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2004The use of a decomposed theory of planned behavior to study Internet banking in Taiwan922 cited
  • 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services694 cited
  • 2001The key determinants of Internet banking service quality: a content analysis613 cited
  • 1999Provision of electronic banking in the UK and the Republic of Ireland548 cited
  • 1998The behavioral consequences of PC banking222 cited
  • 2003An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector215 cited
  • 2002Service quality in Internet banking: the importance of customer role197 cited
  • 2003Relationship quality, on‐line banking and the information technology gap180 cited
  • 2000The Internet and services marketing – the case of Danish retail banking122 cited
  • 2012Internet Banking: Developments and Prospects116 cited
  • 1997Who Uses Electronic Banking? Results from the 1995 Survey of Consumer Finances97 cited

Cited by

  • 2018Understanding service quality: insights from the literature62 cited
  • 2009A comparative study on e-banking services between China and USA44 cited
  • 2009The Adoption and Use of Personal Internet Banking Services in Thailand30 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2011The diffusion of ATM technology in Indian banking26 cited
  • 2011Adoption of Internet banking by Iranian customer: An empirical investigation15 cited
  • 2011Academic publications on innovation management in banks (1998–2008): A research note12 cited
  • 2022Factors Affecting Internet Banking Adoption: An Application of Adaptive LASSO7 cited