The Service Factory: A Future Vision

Richard B. Chase

35 citations0/0 files storedInternational Journal of Service Industry Management

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Service and Product Innovation Business Strategies and Innovation Outsourcing and Supply Chain Management

Abstract

The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving, sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five research questions which might be addressed through empirical study are raised.

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2012Service orientation: effectuating business model innovation 2004Customer Oriented Industrial Services 2000Re-engineering the purchasing function 2013Measurement of Service Efficiency in Different Types of Banking Services 2003Outsourcing into service factories 2013Efficient service production: service factories in banking 2003Cywilizacja usługowa - samorealizujące się niespełnienie. Szkice z pogranicza epok

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