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Richard B. Chase · Study
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Author
Richard B. Chase
42 works
· latest 2023
· 2 institutions
cluster: provisional
ORCID 0000-0002-6888-8419
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42
Citations
7,807
Works here
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Most cited in this library
Operations Management for Competitive Advantage
2000 · 688 citations
Antecedents of Organizational Slack
1988 · 642 citations
The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions
1981 · 602 citations
The Customer Contact Model for Organization Design
1983 · 434 citations
Motivating the Client/Employee System as a Service Production Strategy
1983 · 372 citations
Works
42 shown
Learning from the pioneering founders of the service research field
Journal of service management
·
2023
·
12 authors
·
Open access
14
citations
Customer contact in a digital world
Journal of service management
·
2020
·
2 authors
34
citations
Operations And Supply Chain Management The Core
·
2013
·
2 authors
50
citations
Revisiting “Where Does the Customer Fit in a Service Operation?”
Service science: research and innovations in the service economy
·
2010
·
1 author
·
chapter
48
citations
Designing the Soft Side of Customer Service
·
2010
·
2 authors
45
citations
Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction
Journal of Service Research
·
2008
·
3 authors
191
citations
Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation
Production and Operations Management
·
2008
·
3 authors
262
citations
Operations and Supply Chain Management
·
2008
·
2 authors
202
citations
Psychology of the Experience: The Missing Link in Service Science
Service science: research and innovations in the service economy
·
2008
·
2 authors
·
chapter
22
citations
A history of research in service operations: What's the big idea ?
Journal of Operations Management
·
2006
·
2 authors
254
citations
Operations and Supply Management: The Core
·
2006
·
2 authors
·
book
73
citations
A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction
Journal of Service Research
·
2004
·
5 authors
211
citations
Human issues in service design
Journal of Operations Management
·
2002
·
6 authors
257
citations
Want to perfect your company's service? Use behavioral science.
PubMed
·
2001
·
2 authors
197
citations
Antecedents of New Service Development Effectiveness
Journal of Service Research
·
2000
·
4 authors
272
citations
Operations Management for Competitive Advantage
·
2000
·
3 authors
688
citations
A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design
Sage eBooks
·
2000
·
4 authors
·
chapter
266
citations
Service competitiveness – An international benchmarking comparison of service practice and performance in Germany, UK and USA
International Journal of Service Industry Management
·
1999
·
7 authors
42
citations
THE IMPACT OF HUMAN ERROR ON DELIVERING SERVICE QUALITY
Production and Operations Management
·
1999
·
2 authors
92
citations
The Strategic Levers of Yield Management
Journal of Service Research
·
1998
·
2 authors
158
citations
Linking the customer contact model to service quality
Journal of Operations Management
·
1998
·
2 authors
124
citations
Restaurant Revenue Management
Cornell Hotel and Restaurant Administration Quarterly
·
1998
·
5 authors
192
citations
THE MALL IS MY FACTORY: REFLECTIONS OF A SERVICE JUNKIE
Production and Operations Management
·
1996
·
1 author
63
citations
Constructing an Empirically Derived Measure for Customer Contact
Management Science
·
1995
·
2 authors
262
citations
Production and Operation Management
·
1995
·
1 author
·
book
111
citations
Production and operations management manufacturing and services
Irwin eBooks
·
1995
·
3 authors
·
book
345
citations
An exploratory investigation of the interdependence between marketing and operations functions in service firms
International Journal of Research in Marketing
·
1994
·
4 authors
39
citations
Service Quality Deployment: Quality Service by Design
Springer eBooks
·
1993
·
2 authors
·
chapter
43
citations
SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY
Production and Operations Management
·
1992
·
3 authors
58
citations
The Service Factory: A Future Vision
International Journal of Service Industry Management
·
1991
·
1 author
35
citations
Beefing up operations in service firms.
PubMed
·
1991
·
2 authors
123
citations
Antecedents of Organizational Slack
Academy of Management Review
·
1988
·
4 authors
642
citations
The Service Factory
Academy of Management Perspectives
·
1988
·
2 authors
258
citations
Managing Service Demand at the Point of Delivery
Academy of Management Review
·
1985
·
2 authors
44
citations
DESIGNING HIGH‐CONTACT SERVICE SYSTEMS: APPLICATION TO BRANCHES OF A SAVINGS AND LOAN*
Decision Sciences
·
1984
·
3 authors
59
citations
The Customer Contact Model for Organization Design
Management Science
·
1983
·
2 authors
434
citations
Motivating the Client/Employee System as a Service Production Strategy
Academy of Management Review
·
1983
·
3 authors
372
citations
Motivating the Client/Employee System as a Service Production Strategy
Academy of Management Review
·
1983
·
3 authors
158
citations
The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions
Operations Research
·
1981
·
1 author
602
citations
A classification and evaluation of research in operations management
Journal of Operations Management
·
1980
·
1 author
115
citations
A statistical power analysis of applied psychological research.
Journal of Applied Psychology
·
1976
·
2 authors
115
citations
Production & Operations Management: A Life Cycle Approach
·
1973
·
2 authors
·
book
235
citations