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Revisiting “Where Does the Customer Fit in a Service Operation?” · Study

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ChapterRevisiting “Where Does the Customer Fit in a Service Operation?”

Richard B. Chase2010

Chapter2010

Revisiting “Where Does the Customer Fit in a Service Operation?”

Richard B. Chase

48 citations·0/0 files stored·Service science: research and innovations in the service economy

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Customer Service Quality and Loyalty Outsourcing and Supply Chain Management Service and Product Innovation

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2003Evolving to a New Dominant Logic for Marketing 1979Where does the customer fit in a service operation?2006Foundations and Implications of a Proposed Unified Services Theory 2001Want to perfect your company's service? Use behavioral science.

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2020Customer contact in a digital world 2010ServiceInnovation

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2012Visualizing Service Operationsarticle · 3 shared references 2014Optimal Design of Coproductive Services: Interaction and Work Allocationarticle · 3 shared references 2018Service operations: what’s next?article · 3 shared references 2010Toward a Science of Service Systems Value and Symbolsarticle · 3 shared references 2011The Science of Service Systemsbook · 3 shared references 2015Commentary—Toward a Research Agenda for Human-Centered Service System Innovationarticle · 3 shared references

Details

Year2010

Typechapter

Published2010-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations48

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-1-4419-1628-0_2

openalex_workW2270970326

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