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The Science of Service Systems · Study

BookThe Science of Service Systems

Haluk Demirkan2011

Book2011

The Science of Service Systems

Haluk Demirkan · Vikas Krishna · Jim Spohrer

93 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Customer Service Quality and Loyalty Business and Management Studies

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References

2003Evolving to a New Dominant Logic for Marketing 1956A Pure Theory of Local Expenditures 2007Service-dominant logic: continuing the evolution 1981Systems Thinking, Systems Practice 1987Science in Action 1973Objective Knowledge, an Evolutionary Approach.1998Welcome to the experience economy.1995Disruptive technologies: catching the wave

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2016Sustainable competitive advantage in tourism organizations: A strategic model applying service dominant logic and tourism's defining characteristics 2015Commentary—Toward a Research Agenda for Human-Centered Service System Innovation 2012Reflections on service systems boundaries: A viable systems perspective 2019The effects of value co-creation activities on the perceived performance of exhibitions: A service science perspective 2017Spotlight on customization: An analysis of necessity and sufficiency in services 2016Service Systems and Service Innovation: Two Pillars of Service Science

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2011Embedding the New Discipline of Service Sciencechapter · 24 shared references 2010Toward a Science of Service Systemschapter · 13 shared references 2010Toward a Science of Service Systems Value and Symbolsarticle · 12 shared references 2011Service and Sciencechapter · 12 shared references 2013A service science perspective on business model innovationarticle · 10 shared references 2018Operating without operations: how is technology changing the role of the firm?article · 10 shared references

Details

Year2011

Typebook

Published2011-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations93

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-1-4419-8270-4

openalex_workW634147152

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2015iSIM: An integrated design method for commercializing service innovation

2012The three value proposition cycles of equipment-based service