SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Science of Service Systems
16 references·16 citing·29 second hopsampled
The Science of Service Systems (2011)The Science of Service SystemsWelcome to the experience economy (2019)Welcome to the experience eco…The Future of Management (2008)The Future of ManagementSteps toward a science of service systems (2007)Steps toward a science of ser…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Value co-production: intellectual origins and implications for practice and research (1999)Value co-production: intellec…Welcome to the experience economy. (1998)Welcome to the experience eco…Disruptive technologies: catching the wave (1995)Disruptive technologies: catc…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Science in Action (1987)Science in ActionSystems Thinking, Systems Practice (1981)Systems Thinking, Systems Pra…Where does the customer fit in a service operation? (1979)Where does the customer fit i…Objective Knowledge, an Evolutionary Approach. (1973)Objective Knowledge, an Evolu…The History and Status of General Systems Theory (1972)The History and Status of Gen…A Pure Theory of Local Expenditures (1956)A Pure Theory of Local Expend…Service ecosystem boundary and boundary work (2022)Service ecosystem boundary an…The effects of value co-creation activities on the perceived performance of exhibitions: A service science perspective (2019)The effects of value co-creat…Spotlight on customization: An analysis of necessity and sufficiency in services (2017)Spotlight on customization: A…Value Co-creation Process and Value Orchestration Platform (2016)Value Co-creation Process and…Trade costs and global value chains in services (2016)Trade costs and global value …Sustainable competitive advantage in tourism organizations: A strategic model applying service dominant logic and tourism's defining characteristics (2016)Sustainable competitive advan…Service Systems and Service Innovation: Two Pillars of Service Science (2016)Service Systems and Service I…iSIM: An integrated design method for commercializing service innovation (2015)iSIM: An integrated design me…Commentary—Toward a Research Agenda for Human-Centered Service System Innovation (2015)Commentary—Toward a Research …An Adaptable Decision Making Model for Sustainable Enterprise Interoperability (2014)An Adaptable Decision Making …A Framework for Enabling Service Configuration Decisions: The Case of IT Outsourcing Providers (2014)A Framework for Enabling Serv…Service Science: Reframing Progress with Universities (2013)Service Science: Reframing Pr…The three value proposition cycles of equipment-based service (2012)The three value proposition c…Reflections on service systems boundaries: A viable systems perspective (2012)Reflections on service system…Commitment-Based Modeling of Service Systems (2012)Commitment-Based Modeling of …METAMODEL FOR SERVICE DESIGN AND SERVICE INNOVATION : INTEGRATING SERVICE ACTIVITIES , SERVICE SYSTEMS , AND VALUE CONSTELLATIONS (2011)METAMODEL FOR SERVICE DESIGN …Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Interpretive case studies in IS research: nature and method (1995)Socio-technical systems: From design methods to systems engineering (2010)Resilience: A Bridging Concept or a Dead End?“Reframing” Resilience: Challenges for Planning Theory and PracticeInteracting Traps: Resilience Assessment of a Pasture Management System in Northern AfghanistanUrban Resilience: What Does it Mean in Planning Practice?Resilience as a Useful Concept for Climate Change Adaptation?The Politics of Resilience for Planning: A Cautionary Note (2012)Communication and Control Processes in the Delivery of Service Quality (1988)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Contemporary Strategy Analysis (1998)Interorganizational Collaboration and Innovation: Toward a Portfolio Approach * (2005)Sustainable business model innovation: A review (2018)Phenomenography ? Describing conceptions of the world around us (1981)Computer Support for Knowledge-Building Communities (1994)Learning by Expanding (2014)Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition (1974)An Essay on Fiscal Federalism (1999)Teachers, Schools, and Academic Achievement (2005)On value and value co-creation: A service systems and service logic perspective (2008)Governing economic life (1990)Chapter 3 : Identity as an Analytic Lens for Research in Education (2000)Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact (2001)Customer experience management: toward implementing an evolving marketing concept (2015)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1956A Pure Theory of Local Expenditures13,318 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1981Systems Thinking, Systems Practice6,262 cited
  • 1987Science in Action4,089 cited
  • 1973Objective Knowledge, an Evolutionary Approach.3,770 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 1995Disruptive technologies: catching the wave2,655 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 1972The History and Status of General Systems Theory1,414 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 1999Value co-production: intellectual origins and implications for practice and research934 cited
  • 2008The Future of Management854 cited
  • 1979Where does the customer fit in a service operation?834 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Cited by

  • 2016Sustainable competitive advantage in tourism organizations: A strategic model applying service dominant logic and tourism's defining characteristics93 cited
  • 2015Commentary—Toward a Research Agenda for Human-Centered Service System Innovation80 cited
  • 2012Reflections on service systems boundaries: A viable systems perspective55 cited
  • 2019The effects of value co-creation activities on the perceived performance of exhibitions: A service science perspective54 cited
  • 2017Spotlight on customization: An analysis of necessity and sufficiency in services48 cited
  • 2016Service Systems and Service Innovation: Two Pillars of Service Science45 cited
  • 2015iSIM: An integrated design method for commercializing service innovation39 cited
  • 2014An Adaptable Decision Making Model for Sustainable Enterprise Interoperability33 cited
  • 2012The three value proposition cycles of equipment-based service33 cited
  • 2011METAMODEL FOR SERVICE DESIGN AND SERVICE INNOVATION : INTEGRATING SERVICE ACTIVITIES , SERVICE SYSTEMS , AND VALUE CONSTELLATIONS32 cited
  • 2014A Framework for Enabling Service Configuration Decisions: The Case of IT Outsourcing Providers32 cited
  • 2016Trade costs and global value chains in services30 cited
  • 2013Service Science: Reframing Progress with Universities29 cited
  • 2016Value Co-creation Process and Value Orchestration Platform29 cited
  • 2022Service ecosystem boundary and boundary work26 cited
  • 2012Commitment-Based Modeling of Service Systems24 cited