Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS

Harjeev K. Khanna · S.C. Laroiya

65 citations0/0 files storedAsian Journal on Quality

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Purpose – The purpose of this paper is to review critical success factors (CSFs) of total quality management (TQM), and to rank these in the Indian manufacturing industry.

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References

1979Chief executives define their own data needs.1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 1996Development and Validation of TQM Implementation Constructs 1988Management Information Systems, Managing Digital Firm,1994TOPSIS for MODM 1993A new approach for multiple objective decision making 1996Identification of the Critical Factors of TQM*

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2021Supply chain risks in Industry 4.0 environment: review and analysis framework 2018Ranking the risk categories in international projects using the TOPSIS method 2019Synergetic success factors of total quality management (TQM) and supply chain management (SCM)2016Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector 2016TOPSIS approach to prioritize critical success factors of TQM

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